Integrate with Field Service Management

---
title: Integrate with Field Service Management
description: Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/activate-fsm-csm-integration.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure order fulfillment, Order management, Configure, Sales Customer Relationship Management]
---

# Integrate with Field Service Management

Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Enter Customer Service with Field Service Management plugin **com.snc.csm\_fsm\_integration** in the Search field.

3.  Click **Install**.

    For more info, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md).


## Result

After the plugin is installed, Field Service Management application is integrated with Customer Service Management.

-   **[Integrating with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/csm-fsm-integration.md)**  
The Customer Service with Field Service Management plugin \(com.snc.csm\_fsm\_integration\) provides an integration between the Customer Service Management and Field Service Management applications.

**Parent Topic:**[Configure order fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-order-fulfillment.md)