Activate ServiceNow Otto AI Interface

---
title: Activate ServiceNow Otto AI Interface
description: After installing the ServiceNow Otto plugin, activate the chat launcher required to enable ServiceNow Otto AI conversational interface on Sales CRM Mobile application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/activate-servicenow-otto-chat-sales-crm-mobile.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Sales CRM Mobile, Configure, Sales Customer Relationship Management]
---

# Activate ServiceNow Otto AI Interface

After installing the ServiceNow Otto plugin, activate the chat launcher required to enable ServiceNow Otto AI conversational interface on Sales CRM Mobile application.

## Before you begin

Role required: admin

## Procedure

1.  Activate the ServiceNow Otto for Sales Automation plugin \(**sn\_som\_gen\_ai**\).

    For more information, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md).

2.  Navigate to **All** > **Conversational Interfaces** > **Assistant Designer**.

    The Assistant Designer page appears.

3.  Select **Edit** on ServiceNow Otto for Virtual Agent \(default\) assistant.

    The ServiceNow Otto for Virtual Agent \(default\) assistant is displayed.

4.  Navigate to **Settings** > **Display experience** > **Mobile apps**.

    The Mobile apps section appears.

5.  In the Chat launcher function section, select **Add agent chat** from the **Add Chat launcher function** list.

    The Add chat experience dialog box appears.

6.  In the Add chat experience dialog box, select **Premium chat**.

    **Note:** **Premium chat** enables you to have the best experience with ServiceNow Otto AI interface.

7.  Select **Add**.

    The Agent Chat function is added.

8.  Select **Save**.

9.  On the Assistant Designer page, select the **More Actions** icon for ServiceNow Otto for Virtual Agent \(default\).

10. Select **Activate**.


## Result

The ServiceNow Otto AI interface on Sales CRM Mobile is available for users.

**Parent Topic:**[Configure Sales CRM Mobile Application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-sales-crm-mobile.md)

**Related topics**  


[Configure Sales CRM Mobile Application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-sales-crm-mobile.md)

[Use ServiceNow Otto on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/servicenow-otto-sales-crm-mobile.md)