Activating the RMA Agentic workflows

---
title: Activating the RMA Agentic workflows
description: Activate the agentic workflows and triggers to manage cases and provide resolutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/activating-the-rma-agentic-workflows.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [RMA AI agentic workflow, Order operations apps, Configure, Sales Customer Relationship Management]
---

# Activating the RMA Agentic workflows

Activate the agentic workflows and triggers to manage cases and provide resolutions.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Agent studio** > **Create and Manage**.

2.  Select **RMA AI Agent workflow**.

    The workflow is active by default.

3.  In the RMA AI Agentic workflow, select **Define trigger**.

4.  Select the agentic workflow trigger in the list.

5.  On the Edit trigger form, set **Active** to true.


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