Add characteristic and characteristic options to a product offering

task australia Updated Sep 10, 2026 1 min read add-characteristics-to-product-offering.md

Add characteristic and characteristic options to an existing product offering using the Product Offering Characteristic tab in Sales Customer Relationship Management.

Before you begin

Role required: sn_prd_pm.product_catalog_admin

About this task

There are a number of ways to create characteristic and characteristic options. The following procedure lets you add characteristics to product offerings that already exist but have not been published.

Procedure

In the CRM Workspace, select the List icon [Omitted image "list-outline-24.svg"] Alt text:.
Navigate to Offerings > Product Offerings and select the product offering that you're working with.
In the Product Offering Characteristics tab, select New.

On the form, fill in the fields.

Field	Description
Characteristic	Product offering characteristic. Select an existing characteristic. Select New to create a characteristic.
Characteristic option	Characteristic option for the product offering. Select an existing characteristic option or select New to create options.
Characteristic type	Option that lets you select a characteristic type.
Value	Default value for the characteristic, applicable only when the characteristic's input type is single-line text, integer, email, address, label, decimal, date, date/time, or duration. This field is available only when the characteristic has one of these input types. For choice, complex, or boolean characteristics, use the characteristic option instead.
Product offering	Name of the product offering.
Order	Numerical order for the options. Options designated with the number 1 appear first in the order.
Mandatory	Option indicating that the characteristic option is required to complete the order.
Default	Option indicating this characteristic option is the default choice.
Customer input required	Option indicating that consumer input is required for the product option.

Select Save.

The product offering characteristic is added to the product offering. Select the characteristic in the Product Offering Characteristics tab to make further changes.

Related topics

Using product catalogs

Product Catalog Management

59 lines · 3.3 KB Wrap lines

---
title: Add characteristic and characteristic options to a product offering
description: Add characteristic and characteristic options to an existing product offering using the Product Offering Characteristic tab in Sales Customer Relationship Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/add-characteristics-to-product-offering.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create product characteristics and characteristic options, Defining product characteristics and characteristic options, Create product offerings, Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management]
---

# Add characteristic and characteristic options to a product offering

Add characteristic and characteristic options to an existing product offering using the **Product Offering Characteristic** tab in Sales Customer Relationship Management.

## Before you begin

Role required: sn\_prd\_pm.product\_catalog\_admin

## About this task

## Procedure

1. In the CRM Workspace, select the **List** icon \[Omitted image "list-outline-24.svg"\] Alt text:.

2. Navigate to **Offerings** &gt; **Product Offerings** and select the product offering that you're working with.

3. In the **Product Offering Characteristics** tab, select **New**.

4. On the form, fill in the fields.

|Field|Description|
|-----|-----------|
|Characteristic|Product offering characteristic. Select an existing characteristic. Select **New** to create a characteristic.|
|Characteristic option|Characteristic option for the product offering. Select an existing characteristic option or select **New** to create options.|
|Characteristic type|Option that lets you select a characteristic type.|
|Value|Default value for the characteristic, applicable only when the characteristic's input type is single-line text, integer, email, address, label, decimal, date, date/time, or duration. This field is available only when the characteristic has one of these input types. For choice, complex, or boolean characteristics, use the characteristic option instead.|
|Product offering|Name of the product offering.|
|Order|Numerical order for the options. Options designated with the number 1 appear first in the order.|
|Mandatory|Option indicating that the characteristic option is required to complete the order.|
|Default|Option indicating this characteristic option is the default choice.|
|Customer input required|Option indicating that consumer input is required for the product option.|

5. Select **Save**.

The product offering characteristic is added to the product offering. Select the characteristic in the **Product Offering Characteristics** tab to make further changes.

**Related topics**

[Using product catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-product-catalog.md)

[Product Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/product-catalog-managment.md)