Add a header discount to an order

---
title: Add a header discount to an order
description: Apply a percentage-based discount to an order. You can apply it to the entire order or specific line item types. The order line items automatically inherit the designated discount percentage as a manual adjustment on the order line level.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/add-header-discount-to-an-order.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating orders, Order Management, Use, Sales Customer Relationship Management]
---

# Add a header discount to an order

Apply a percentage-based discount to an order. You can apply it to the entire order or specific line item types. The order line items automatically inherit the designated discount percentage as a manual adjustment on the order line level.

## Before you begin

Role required: sn\_ind\_tmt\_orm.order\_agent

## About this task

You can only add discounts to a quote while the quote is being crafted. Once the quote is approved or closed, discounts are no longer available.

## Procedure

1.  Navigate to  **Workspaces** > **CRM Workspace** .

2.  Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3.  Navigate to **Customer Orders** > **All**.

4.  Select your order.

5.  Select the **More Actions** icon \[Omitted image "options-icon.png"\] Alt text: and select **Apply header discount**.

6.  In the Order header discount window, select how to apply the discount:

    -   **Apply discount to all order lines**: Apply discounts for the entire order, including all order lines.
    -   **Retain existing line-level manual adjustments and discount remaining lines**: Apply discounts to all the order line items except those with manual price adjustments.
7.  In the **Order header discount %** field, enter the discount percentage.

    **Note:** You can’t enter a negative percentage or a percentage higher than 100%.

8.  Select **Apply**.


## What to do next

[Review and submit a product or service order in Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-om-review-and-submit-product-order.md)

**Related topics**  


[Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-configuring.md)

[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-order-management.md)