Add responsibilities to PRM roles

---
title: Add responsibilities to PRM roles
description: A responsibility describes a role or function that supports a user. Use responsibility definitions to create relationships between any two partner entities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/add-responsibilities-to-prm-roles.html
release: australia
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [PRM roles and components, Configure Partner Relationship Management, Configure, Sales Customer Relationship Management]
---

# Add responsibilities to PRM roles

A responsibility describes a role or function that supports a user. Use responsibility definitions to create relationships between any two partner entities.

## Before you begin

Role required: sn\_prm.enterprise\_rel\_manager, sn\_prm.external\_partner\_associate, or sn\_prm.external\_partner\_manager

## About this task

Related party configurations define the title of a relationship between an entity and an organization or a user. These configurations also enable linking related party types with responsibility definitions to grant access as needed.

|Type|Default Responsibility|
|----|----------------------|
|Enterprise Partner Relationship Manager \[sn\_prm.enterprise\_partner\_rel\_manager\]|Location Relationship Manager \[sn\_bus\_loc.location\_relationship\_manager\]|
|External Partner Associate \[sn\_prm.external\_partner\_associate\]|Location Contributor \[sn\_customerservice.service\_organization\_contributor\]|
|External Partner Manager \[sn\_prm.external\_partner\_manager\]|Location Manager Contributor \[sn\_customerservice.svc\_location\_manager\_contributor\]|

**Note:** The default responsibilities are automatically installed with the Business Location plugin \(com.snc.business\_location\).

## Procedure

1.  Navigate to **All** > **Partner Relationship Management** > **Channel Partner**.

2.  Open a channel partner record and add an external staff member or an enterprise partner relationship manager based on your requirement.

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Task

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Description

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**Register External staff member**

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1.  Select **Register External Partner Staff** from the channel partner record.
2.  Select the **Role Type** you want to associate with your user, whether external partner manager or external partner associate.
3.  Select **Submit**.
 To learn more about the role type and the member registration fields, see .

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**Register Enterprise Partner Relationship Manager**

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1.  Select **Edit** from the Members related list on the channel partner record to add an enterprise member as a channel partner.
2.  Open the record associated with the user and select **New** from the Service Organization Member Responsibilities related list.
3.  Enter the role name in the **Type** field to assign a responsibility to the role.
4.  Select **Submit**.


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## Result

An external staff member or an enterprise partner relationship manager is registered.

**Parent Topic:**[Roles and components of Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/roles-and-components-of-partner-relationship-management.md)

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[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md)