Components installed with Product Catalog Management
Several types of components are installed with activation of the Product Catalog Management plugin, including tables and user roles.
Roles installed
|
Role title [name] |
Description |
Contains roles |
|---|---|---|
|
Characteristics viewer [sn_prd_pm.characteristics_viewer] |
Reads characteristics and characteristic values. |
None |
|
Characteristics writer [sn_prd_pm.characteristics_writer] |
Granular role for creating characteristics and characteristic values. |
sn_prd_pm.characteristics_viewer |
|
External product viewer [sn_prd_pm.external_product_viewer] |
Reads Product Specification Name and Product Offering Name at the field level. |
sn_prd_pm.characteristics_viewer |
|
Product catalog admin [sn_prd_pm.product_catalog_admin] |
Creates, reads, and updates products, resources, services, product, service, and resource categories, characteristics, and characteristic options. Exports and imports catalog entities and set up any catalog-related system properties. |
|
|
Product catalog manager [sn_prd_pm.product_catalog_manager] |
Creates, reads, and updates product specifications, resource specifications, and service specifications. |
|
|
Product catalog viewer [sn_prd_pm.product_catalog_viewer] |
Views products, resources, services, product, service, and resource categories, characteristics, and characteristic options. |
|
|
Product model characteristic granular viewer [sn_prd_pm.product_model_characteristic_granular_viewer] |
Views records in the Product Model Characteristics table where the product model's Customer Visible field is true. |
None |
|
Product model characteristic viewer [sn_prd_pm.product_model_characteristic_viewer] |
Granular role for viewing records in the Product Model Characteristics table. |
None |
|
Scheduled job |
Description |
|---|---|
|
Channel availability sweep for product offerings |
Recomputes which sales channels a published product offering is available on, based on its channel-specific release dates. Runs nightly and can also be run on demand. |
|
Table |
Description |
|---|---|
|
Catalog Category [sn_prd_pm_catalog_category_relationship] |
Stores relationships between catalogs and categories. |
|
Category To Category Relationship [sn_prd_pm_category_category_relationship] |
Stores relationships between categories. |
|
Characteristic [sn_prd_pm_characteristic] |
Stores characteristic records. |
|
Characteristic Option [sn_prd_pm_characteristic_option] |
Stores the options available for a characteristic. |
|
Quantity Mapping [sn_prd_pm_characteristic_option_quantity_mapping] |
Stores quantity mapping records for characteristic options. |
|
Characteristic Relationship [sn_prd_pm_characteristic_relationship] |
Stores relationships between characteristics. |
|
Characteristic Group [sn_prd_pm_configuration] |
Stores characteristic group records. |
|
Distribution Channel [sn_prd_pm_distribution_channel] |
Stores distribution channel records. |
|
Needs Template [sn_prd_pm_needs_template] |
Stores needs template records. |
|
Needs Template Relationship [sn_prd_pm_needs_template_relationship] |
Stores relationship records for needs templates. |
|
Product Price [sn_prd_pm_pricing] |
Stores pricing records for products. |
|
Product Characteristics [sn_prd_pm_product_characteristics] |
Stores characteristics associated with a product. |
|
Product Model Characteristic [sn_prd_pm_product_model_characteristic] |
Stores characteristics associated with a product model. |
|
Product Offering [sn_prd_pm_product_offering] |
Stores product offering records. |
|
Product Offering Catalog [sn_prd_pm_product_offering_catalog] |
Stores catalog records for product offerings. |
|
Product Offering Category [sn_prd_pm_product_offering_category] |
Stores category records for product offerings. |
|
Product Offering Category Relationship [sn_prd_pm_product_offering_category_relationship] |
Stores relationships between product offering categories. |
|
Product Offering Channel Override [sn_prd_pm_product_offering_channel_override] |
Stores the channel-specific release date for a published product offering. One row overrides one channel. |
|
Product Offering Characteristic [sn_prd_pm_product_offering_characteristic] |
Stores characteristics associated with a product offering. |
|
Product Offering Family [sn_prd_pm_product_offering_family] |
Stores product offering family records. |
|
Needs Based Offering Recommendation [sn_prd_pm_product_offering_recommendation] |
Stores recommendation records for product offerings based on customer needs. |
|
Product Offering Relationship [sn_prd_pm_product_offering_relationship] |
Stores relationships between product offerings. |
|
Product Offering Relationship Characteristic [sn_prd_pm_product_offering_relationship_characteristic] |
Stores characteristics for product offering relationships. |
|
Product Offering Relationship Group [sn_prd_pm_product_offering_relationship_group] |
Stores group records for product offering relationships. |
|
Unit of Measure [sn_prd_pm_product_offering_uom] |
Stores unit of measure records for product offerings. |
|
Product Specification [sn_prd_pm_product_specification] |
Stores product specification records. |
|
Resource Specification [sn_prd_pm_resource_specification] |
Stores resource specification records. |
|
Service Specification [sn_prd_pm_service_specification] |
Stores service specification records. |
|
Specification [sn_prd_pm_specification] |
Stores specification records. |
|
Specification Category [sn_prd_pm_specification_category] |
Stores category records for specifications. |
|
Specification Product Instance Mapping [sn_prd_pm_specification_char_product_instance_mapping] |
Stores mapping records between specification characteristics and product instances. |
|
Specification Characteristic [sn_prd_pm_specification_characteristic] |
Stores characteristic records for specifications. |
|
Specification Relationship [sn_prd_pm_specification_relationship] |
Stores relationship records between specifications. |
|
Template [sn_prd_pm_template] |
Stores template records. |
|
Template Characteristic [sn_prd_pm_template_characteristic] |
Stores characteristic records for templates. |
|
Template Characteristic Option [sn_prd_pm_template_characteristic_option] |
Stores characteristic option records for templates. |
|
Unit of Measure [sn_prd_pm_uom] |
Stores unit of measure records. |
|
Unit of Measure Class [sn_prd_pm_uom_class] |
Stores unit of measure class records. |
|
Product Visuals [sn_prd_pm_visuals] |
Stores visual asset records for products. |
|
Product Offering Translation [sn_prd_pm_product_offering_translation] |
Stores the locale-specific product offering Configuration JSONs. |
|
Product Offering Catalog Translation [sn_prd_pm_product_offering_catalog_translation] |
Stores locale-specific product catalog hierarchy Configuration JSONs. |
--- title: Components installed with Product Catalog Management description: Several types of components are installed with activation of the Product Catalog Management plugin, including tables and user roles. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/order-management/components-installed-catalog-mgmt.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Product Catalog Management reference, Lead-to-cash foundation, Reference, Sales Customer Relationship Management] --- # Components installed with Product Catalog Management Several types of components are installed with activation of the Product Catalog Management plugin, including tables and user roles. ## Roles installed <table id="table_roles_pcm"><thead><tr><th> Role title \[name\] </th><th> Description </th><th> Contains roles </th></tr></thead><tbody><tr><td> Characteristics viewer \[sn\_prd\_pm.characteristics\_viewer\] </td><td> Reads characteristics and characteristic values. </td><td> None </td></tr><tr><td> Characteristics writer \[sn\_prd\_pm.characteristics\_writer\] </td><td> Granular role for creating characteristics and characteristic values. </td><td> sn\_prd\_pm.characteristics\_viewer </td></tr><tr><td> External product viewer \[sn\_prd\_pm.external\_product\_viewer\] </td><td> Reads Product Specification Name and Product Offering Name at the field level. </td><td> sn\_prd\_pm.characteristics\_viewer </td></tr><tr><td> Product catalog admin \[sn\_prd\_pm.product\_catalog\_admin\] </td><td> Creates, reads, and updates products, resources, services, product, service, and resource categories, characteristics, and characteristic options. Exports and imports catalog entities and set up any catalog-related system properties. </td><td> - sn\_prd\_pm.characteristics\_writer - sn\_prd\_pm.product\_catalog\_manager - import\_admin - sn\_gd\_core.decision\_tree\_author - sn\_gd\_guidance.guidance\_manager - decision\_table\_admin - cmdb\_read - sn\_export\_entities.export\_user - ais\_admin - category\_manager </td></tr><tr><td> Product catalog manager \[sn\_prd\_pm.product\_catalog\_manager\] </td><td> Creates, reads, and updates product specifications, resource specifications, and service specifications. </td><td> - sn\_tmt\_core.inbound\_queue\_read - decision\_table\_admin - sn\_prd\_pm.product\_catalog\_viewer - model\_manager - sn\_configrule\_mgt.rule\_writer - sn\_customerservice.customer\_data\_viewer - sn\_csm\_ctxrul\_mgt.rule\_matrix\_writer </td></tr><tr><td> Product catalog viewer \[sn\_prd\_pm.product\_catalog\_viewer\] </td><td> Views products, resources, services, product, service, and resource categories, characteristics, and characteristic options. </td><td> - canvas\_user - decision\_table\_reader - sn\_prd\_pm.product\_model\_characteristic\_viewer - sn\_gd\_core.decision\_tree\_user - sn\_prd\_pm.characteristics\_viewer </td></tr><tr><td> Product model characteristic granular viewer \[sn\_prd\_pm.product\_model\_characteristic\_granular\_viewer\] </td><td> Views records in the Product Model Characteristics table where the product model's Customer Visible field is true. </td><td> None </td></tr><tr><td> Product model characteristic viewer \[sn\_prd\_pm.product\_model\_characteristic\_viewer\] </td><td> Granular role for viewing records in the Product Model Characteristics table. </td><td> None </td></tr></tbody> </table>## Scheduled jobs installed <table id="table_scheduled_jobs_pcm"><thead><tr><th> Scheduled job </th><th> Description </th></tr></thead><tbody><tr><td> Channel availability sweep for product offerings </td><td> Recomputes which sales channels a published product offering is available on, based on its channel-specific release dates. Runs nightly and can also be run on demand. </td></tr></tbody> </table>## Tables installed <table id="table_tables_pcm"><thead><tr><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Catalog Category \[sn\_prd\_pm\_catalog\_category\_relationship\] </td><td> Stores relationships between catalogs and categories. </td></tr><tr><td> Category To Category Relationship \[sn\_prd\_pm\_category\_category\_relationship\] </td><td> Stores relationships between categories. </td></tr><tr><td> Characteristic \[sn\_prd\_pm\_characteristic\] </td><td> Stores characteristic records. </td></tr><tr><td> Characteristic Option \[sn\_prd\_pm\_characteristic\_option\] </td><td> Stores the options available for a characteristic. </td></tr><tr><td> Quantity Mapping \[sn\_prd\_pm\_characteristic\_option\_quantity\_mapping\] </td><td> Stores quantity mapping records for characteristic options. </td></tr><tr><td> Characteristic Relationship \[sn\_prd\_pm\_characteristic\_relationship\] </td><td> Stores relationships between characteristics. </td></tr><tr><td> Characteristic Group \[sn\_prd\_pm\_configuration\] </td><td> Stores characteristic group records. </td></tr><tr><td> Distribution Channel \[sn\_prd\_pm\_distribution\_channel\] </td><td> Stores distribution channel records. </td></tr><tr><td> Needs Template \[sn\_prd\_pm\_needs\_template\] </td><td> Stores needs template records. </td></tr><tr><td> Needs Template Relationship \[sn\_prd\_pm\_needs\_template\_relationship\] </td><td> Stores relationship records for needs templates. </td></tr><tr><td> Product Price \[sn\_prd\_pm\_pricing\] </td><td> Stores pricing records for products. </td></tr><tr><td> Product Characteristics \[sn\_prd\_pm\_product\_characteristics\] </td><td> Stores characteristics associated with a product. </td></tr><tr><td> Product Model Characteristic \[sn\_prd\_pm\_product\_model\_characteristic\] </td><td> Stores characteristics associated with a product model. </td></tr><tr><td> Product Offering \[sn\_prd\_pm\_product\_offering\] </td><td> Stores product offering records. </td></tr><tr><td> Product Offering Catalog \[sn\_prd\_pm\_product\_offering\_catalog\] </td><td> Stores catalog records for product offerings. </td></tr><tr><td> Product Offering Category \[sn\_prd\_pm\_product\_offering\_category\] </td><td> Stores category records for product offerings. </td></tr><tr><td> Product Offering Category Relationship \[sn\_prd\_pm\_product\_offering\_category\_relationship\] </td><td> Stores relationships between product offering categories. </td></tr><tr><td> Product Offering Channel Override \[sn\_prd\_pm\_product\_offering\_channel\_override\] </td><td> Stores the channel-specific release date for a published product offering. One row overrides one channel. </td></tr><tr><td> Product Offering Characteristic \[sn\_prd\_pm\_product\_offering\_characteristic\] </td><td> Stores characteristics associated with a product offering. </td></tr><tr><td> Product Offering Family \[sn\_prd\_pm\_product\_offering\_family\] </td><td> Stores product offering family records. </td></tr><tr><td> Needs Based Offering Recommendation \[sn\_prd\_pm\_product\_offering\_recommendation\] </td><td> Stores recommendation records for product offerings based on customer needs. </td></tr><tr><td> Product Offering Relationship \[sn\_prd\_pm\_product\_offering\_relationship\] </td><td> Stores relationships between product offerings. </td></tr><tr><td> Product Offering Relationship Characteristic \[sn\_prd\_pm\_product\_offering\_relationship\_characteristic\] </td><td> Stores characteristics for product offering relationships. </td></tr><tr><td> Product Offering Relationship Group \[sn\_prd\_pm\_product\_offering\_relationship\_group\] </td><td> Stores group records for product offering relationships. </td></tr><tr><td> Unit of Measure \[sn\_prd\_pm\_product\_offering\_uom\] </td><td> Stores unit of measure records for product offerings. </td></tr><tr><td> Product Specification \[sn\_prd\_pm\_product\_specification\] </td><td> Stores product specification records. </td></tr><tr><td> Resource Specification \[sn\_prd\_pm\_resource\_specification\] </td><td> Stores resource specification records. </td></tr><tr><td> Service Specification \[sn\_prd\_pm\_service\_specification\] </td><td> Stores service specification records. </td></tr><tr><td> Specification \[sn\_prd\_pm\_specification\] </td><td> Stores specification records. </td></tr><tr><td> Specification Category \[sn\_prd\_pm\_specification\_category\] </td><td> Stores category records for specifications. </td></tr><tr><td> Specification Product Instance Mapping \[sn\_prd\_pm\_specification\_char\_product\_instance\_mapping\] </td><td> Stores mapping records between specification characteristics and product instances. </td></tr><tr><td> Specification Characteristic \[sn\_prd\_pm\_specification\_characteristic\] </td><td> Stores characteristic records for specifications. </td></tr><tr><td> Specification Relationship \[sn\_prd\_pm\_specification\_relationship\] </td><td> Stores relationship records between specifications. </td></tr><tr><td> Template \[sn\_prd\_pm\_template\] </td><td> Stores template records. </td></tr><tr><td> Template Characteristic \[sn\_prd\_pm\_template\_characteristic\] </td><td> Stores characteristic records for templates. </td></tr><tr><td> Template Characteristic Option \[sn\_prd\_pm\_template\_characteristic\_option\] </td><td> Stores characteristic option records for templates. </td></tr><tr><td> Unit of Measure \[sn\_prd\_pm\_uom\] </td><td> Stores unit of measure records. </td></tr><tr><td> Unit of Measure Class \[sn\_prd\_pm\_uom\_class\] </td><td> Stores unit of measure class records. </td></tr><tr><td> Product Visuals \[sn\_prd\_pm\_visuals\] </td><td> Stores visual asset records for products. </td></tr><tr><td> Product Offering Translation \[sn\_prd\_pm\_product\_offering\_translation\] </td><td> Stores the locale-specific product offering Configuration JSONs. </td></tr><tr><td> Product Offering Catalog Translation \[sn\_prd\_pm\_product\_offering\_catalog\_translation\] </td><td> Stores locale-specific product catalog hierarchy Configuration JSONs. </td></tr></tbody> </table>**Parent Topic:**[Product Catalog Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/product-catalog-management-reference.md)
| title | Components installed with Product Catalog Management |
| description | Several types of components are installed with activation of the Product Catalog Management plugin, including tables and user roles. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/order-management/components-installed-catalog-mgmt.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Product Catalog Management referenceLead-to-cash foundationReferenceSales Customer Relationship Management |