Components installed with CRM Touchpoints

---
title: Components installed with CRM Touchpoints
description: Several types of components are installed with activation of the CRM Touchpoints plugin, including tables and user roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/components-installed-crm-touchpoints.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Activity Management reference, Sales automation, Reference, Sales Customer Relationship Management]
---

# Components installed with CRM Touchpoints

Several types of components are installed with activation of the CRM Touchpoints plugin, including tables and user roles.

## Roles installed

<table id="table_qxy_wdb_23c"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

CRM touchpoint admin

 \[sn\_crm\_touchpoint.admin\]

</td><td>

Allows users with write permission on the associated entity to create, read, update, and delete CRM touchpoint records.

</td><td>

sn\_crm\_touchpoint.touchpoint\_writer

</td></tr><tr><td>

CRM touchpoint writer

 \[sn\_crm\_touchpoint.touchpoint\_writer\]

</td><td>

Allows users with write permission on the associated entity to create and update CRM touchpoint records.

</td><td>

sn\_crm\_touchpoint.touchpoint\_reader

</td></tr><tr><td>

CRM touchpoint reader

 \[sn\_crm\_touchpoint.touchpoint\_reader\]

</td><td>

Allows users with read permission on the associated entity to view CRM touchpoint records.

</td><td>

None

</td></tr><tr><td>

CRM touchpoint responsibility write granular

 \[sn\_crm\_touchpoint.touchpoint\_responsibility\_write\_granular\]

</td><td>

Provides granular write access to touchpoints through the responsibility framework. Access is scoped per record rather than granting blanket write access to all CRM touchpoint records.

</td><td>

sn\_crm\_touchpoint.touchpoint\_responsibility\_read\_granular

</td></tr><tr><td>

CRM touchpoint responsibility read granular

 \[sn\_crm\_touchpoint.touchpoint\_responsibility\_read\_granular\]

</td><td>

Provides granular read access to touchpoints through the responsibility framework. Access is scoped per record rather than granting blanket read access to all CRM touchpoint records.

</td><td>

None

</td></tr></tbody>
</table>## Tables installed

<table id="table_uxy_wdb_23c"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

CRM Touchpoint

 \[sn\_crm\_touchpoint\_touchpoint\]

</td><td>

Stores touchpoint records that track customer engagement activities across the sales and service life cycle.

</td></tr></tbody>
</table>The CRM Touchpoint \[sn\_crm\_touchpoint\_touchpoint\] table extends the Case \[case\] table.

**Parent Topic:**[Activity Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/activity-management-reference.md)