Components installed with Order Management

Several types of components are installed with activation of the Order Management plugin, including tables and user roles.

Roles installed

Role title [name]	Description	Contains roles
Order Fulfillment Agent [sn_ind_tmt_orm.order_fulfilment_agent]	Views product order, product order task, service order, and resource order. Can edit some fields from the tasks.	sn_customerservice.case_viewer sn_tmt_core.outbound_request_read sn_ind_tmt_orm.fulfillment_writer sn_customerservice.csm_workspace_user sn_prd_invt.product_inventory_relationship_write sn_sla_definition_read awa_agent sn_ind_tmt_orm.order_creator sn_fallout_mgmt.fallout_creator sn_prd_invt.product_inventory_relationship_creat sn_prd_invt.product_inventory_relationship_rea wm_basic
Order Fulfilment Manager [sn_ind_tmt_orm.order_fulfilment_manager]	Views and edits product order, product order task, service order, and resource order.	sn_ind_tmt_orm.order_fulfilment_agent sn_ind_tmt_orm.order_approver sn_prd_invt.product_inventory_relationship_delete
Service Order Agent [sn_ind_tmt_orm.service_order_agent]	Views service order and resource order. Can edit some fields from the tasks.	wm_basic sn_prd_invt.product_inventory_relationship_read awa_agent sn_sla_definition_read sn_ind_tmt_orm.order_creator sn_tmt_core.outbound_request_read sn_ind_tmt_orm.fulfillment_writer sn_prd_invt.product_inventory_relationship_create sn_prd_invt.product_inventory_relationship_write sn_customerservice.case_viewer sn_customerservice.csm_workspace_user sn_fallout_mgmt.fallout_creator
Service Order Manager [sn_ind_tmt_orm.service_order_manager]	Views and edits service order and resource order.	sn_ind_tmt_orm.service_order_agent sn_ind_tmt_orm.order_approver sn_prd_invt.product_inventory_relationship_delete
Order Approver [sn_ind_tmt_orm.order_approver]	Approves customer orders in Order Management. This role is included in the Order Management Business Stakeholder role.	sn_ind_tmt_orm.order_viewer
Order Viewer [sn_ind_tmt_orm.order_viewer]	Views customer, product, service, and resource orders and any related order tasks in Order Management. This role is included in the Order Management Business Stakeholder role.	sn_prd_invt.product_inventory_viewer sn_sales_agmt_core.sales_agreement_viewer sn_customerservice.customer_data_viewer sn_prd_pm.product_catalog_viewer sn_bus_loc.ibl_viewer agent_workspace_user sn_bus_loc.ebl_viewer sn_csm_pricing.pricelist_viewer canvas_user sn_ord_qual_mgmt.alternate_proposal_read sn_ind_tmt_orm.fulfillment_viewer sn_tmt_core.inbound_queue_read sn_prd_invt.product_inventory_operations_read sn_service_org.customer_criteria_read sn_change_read
Fulfillment Writer [sn_ind_tmt_orm.fulfillment_writer]	Granular role to grant write access to fulfillment tasks.	sn_ind_tmt_orm.fulfillment_viewer sn_tmt_core.outbound_request_write
Order Agent [sn_ind_tmt_orm.order_agent]	Reads, creates, and updates access to orders, order line items, order characteristic values, and price adjustments. Also, reads order tasks, product order, service order, and resource orders.	sn_ind_tmt_orm.order_creator sn_customerservice.csm_workspace_user sn_customerservice.sn_customer_menu_viewer
Order admin [sn_ind_tmt_orm.order_admin]	Reads, writes, and updates access for Order tables.	sn_ind_tmt_orm.order_agent sn_ind_tmt_orm.order_approver
Order Creator [sn_ind_tmt_orm.order_creator]	Creates orders. Use this role to send order via REST Web Services.	sn_ord_qual_mgmt.alternate_proposal_write sn_ind_tmt_orm.order_viewer sn_ord_qual_mgmt.alternate_proposal_create
Order Integrator [sn_ind_tmt_orm.order_integrator]	Creates orders. Use this role to send order via REST Web Services.	sn_prd_invt.product_inventory_operations_create sn_tmt_core.inbound_queue_create sn_tmt_core.inbound_queue_create sn_tmt_core.outbound_request_write sn_ind_tmt_orm.order_creator sn_tmf_api.party_integrator

## Tables installed

Table	Description
Order Line Related Items [sn_ind_tmt_orm_order_line_related_items]	Indicates associations between an order line item and its related items or product inventory.
Inflight Order Line Item Change [sn_ind_tmt_orm_inflight_order_line_item_change]	Tracks changes made to order lines items whole the order is in progress.
External product inventory [sn_ind_tmt_orm_external_product_inventory]	Tracks product inventory records managed in external systems and linked to order line items.
Decomposition Rule [sn_ind_tmt_orm_order_decomposition_rule]	Defines the rules used to break down an order into smaller fulfillment tasks based on characteristics and specification.
External Sim Numbers [sn_ind_tmt_orm_st_external_sim_numbers]	Stores Sim numbers managed in external systems for use in order processing.
Order Line Item Contact [sn_ind_tmt_orm_order_line_item_contact]	Stores contact details linked to a specific order line item.
Resource Order [sn_ind_tmt_orm_resource_order]	Represents resource level orders and their associated tasks in the fulfillment process.
Order Characteristic [sn_ind_tmt_orm_order_characteristic_value]	Represents the characteristics and configurable attributes defined for an order.
Pricing Adjustments [sn_ind_tmt_orm_pricing_adjustment]	Tracks adjustments such as discounts or surcharges applied to an order or order line item.
Mobile Order Task [sn_ind_tmt_orm_mobile_order_task]	Represents order tasks created for mobile services or mobile related fulfillment.
Customer Order Related Party [sn_ind_tmt_orm_order_related_party]	Represents parties linked to a customer order, such as organizations or responsible entities.
Req Def Glide [sn_ind_tmt_orm_req_def_glide]	Stores request definition data linked to variables and dictionary entries in Glide.
Domain Order Related Items [sn_ind_tmt_orm_domain_order_related_item]	Represents items linked to a domain order, including related orders and inventory.
Product Order [sn_ind_tmt_orm_product_order]	Represents customer product orders and their associated fulfillment tasks.
Covered Product [sn_ind_tmt_orm_covered_product]	Represents products covered under an order line, sold product, or install base.
Service Order [sn_ind_tmt_orm_service_order]	Represents customer service orders and their associated fulfillment tasks.
Decomposition Trigger [sn_ind_tmt_orm_decomposition_trigger]	Defines the conditions that initiate decomposition of an order or order line.
Inflight Change Type [sn_ind_tmt_orm_inflight_change_type]	Defines the types of changes that can be applied to inflight orders or order lines.
Order Stage [sn_ind_tmt_orm_order_stage]	Defines the stages an order goes through in its life cycle.
Order To Project Relationship [sn_ind_tmt_orm_order_line_rel_task]	Indicates the relationship between an order and its associated project tasks or records.
Request Definition Characteristic [sn_ind_tmt_orm_req_def_char]	Defines the characteristics and attributes associated with a request definition.
Domain Order[sn_ind_tmt_orm_domain_order]	Represents a domain level order that consolidates product, service, or resource orders into fulfillment tasks.
Upgrade Inventory Job [sn_ind_tmt_orm_upgrade_inventory_job]	Stores details of inventory upgrade jobs, including specifications, payload, and status.
Contract Product Offering [sn_ind_tmt_orm_contract_m2m_product_offering]	Indicates the relationship between a contract and its associated product offerings.
Customer Order [sn_ind_tmt_orm_order]	Represents a customer’s order, including account, billing, shipping, pricing, and charge details.
Order Line Item [sn_ind_tmt_orm_order_line_item]	Represents the individual items in a customer order, including product, pricing, quantity, and shipping details.

**Parent Topic:**[Order Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-reference.md)

title	Components installed with Order Management
description	Several types of components are installed with activation of the Order Management plugin, including tables and user roles.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/order-management/components-installed-with-order-management.html
release	australia
topic_type	reference
last_updated	2026-09-28
reading_time_minutes	3
breadcrumb	Order Management referenceReferenceSales Customer Relationship Management