Set up ServiceNow CPQ configurator using guided setup

task australia Updated Sep 10, 2026 2 min read configure-cpq-using-guided-setup.md
Raw file servicenow.com

The guided setup organizes the configuration activities into modules and tracks completion as each activity is completed.

Before you begin

Role required: admin

Complete the prerequisites. For more information, see Prerequisites for setting up ServiceNow CPQ.

About this task

Configure the ServiceNow CPQ Configurator in a logical sequence and track your progress from a single. This guided setup assists you with the basic configuration that is required to start using the Configurator.

Note:

  • You can move to the next module or an activity within a module only after completing the previous step.
  • When you edit a completed module or activity, all subsequent activities and modules are marked as incomplete even if previously finished. Their configuration now depends on the updated settings. You're required to complete the subsequent modules or activities again.

Procedure

  1. Navigate to the guided setup using either of the following ways.

    • For either a new configuration or to reconfigure navigate to All > CPQ Integration > Start guided setup.

      Important: If you have already set up the Configurator using the guided setup and want to reconfigure, access the guided setup only through the navigation All > CPQ Integration > Start guided setup.

    • To configure for the first time, you can alternatively navigate to All > System Applications > All Available Applications > All > CPQ Integration > Get started > Configure.

  2. Navigate to All > CPQ Integration > Start guided setup.

    Note: If you're setting up ServiceNow CPQ for the first time, you can also access the guided setup by navigating to All > System Applications > All Available Applications > All > CPQ Integration > Get started > Configure.

  3. Select the Prerequisites module and ensure the tasks are completed.

  4. Certificate setup module tasks is configured automatically.

  5. Complete the ServiceNow CPQ Connection Setup module.

    1. Enter the ServiceNow CPQ tenant URL that was shared with you when your ServiceNow CPQ instance was provisioned.

    2. Generate Admin API key in CPQ Administrator, and add the key in the guided setup; the system updates the HTTPS connection record automatically.

      Consider the following points while generating the Admin API key.

      • Enter the same value for both Name and User ID fields.
      • Select Admin for the Permissions field. Warning: The admin API key generated in the tenant displays only once. Copy the key immediately. The key can't be retrieved later.
  6. In the Setup Confirmation section execute the steps.

  7. Select Confirm end-to-end flow works check-box after you have verified that the Configurator works as expected.

    Important: If the Configurator is not working as expected during workflow verification, don't select the Confirm end-to-end flow works check-box. Contact your administrator for assistance.

Related topics

Using the ServiceNow CPQ Configurator

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