Configure Partner Relationship Management
concept australia Updated Nov 6, 2026 2 min read configure-partner-relationship-management.md
Install the PRM (com.snc.partner_relationship_management) application from ServiceNow® Store to enable enterprises to hire partners and improve their sales cycles.
Admins and users with various roles, such as Enterprise partner admin (sn_prm.enterprise_partner_admin), Enterprise partner agent (sn_prm.enterprise_partner_agent), and more must complete the following configuration tasks to set up the Partner Relationship Management application.
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Task |
Description |
Role |
|---|---|---|
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Install the Partner Relationship Management application from ServiceNow Store. |
admin | |
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Assign functional roles to different PRM entities. |
admin | |
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Configure and add data to the different tables that are installed with PRM. |
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Parent Topic:Configuring Sales Customer Relationship Management applications
Related topics
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--- title: Configure Partner Relationship Management description: Install the PRM \(com.snc.partner\_relationship\_management\) application from ServiceNow Store to enable enterprises to hire partners and improve their sales cycles. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/order-management/configure-partner-relationship-management.html release: australia topic_type: concept last_updated: "2026-11-06" reading_time_minutes: 2 breadcrumb: [Configure, Sales Customer Relationship Management] --- # Configure Partner Relationship Management Install the PRM \(com.snc.partner\_relationship\_management\) application from ServiceNow® Store to enable enterprises to hire partners and improve their sales cycles. Admins and users with various roles, such as Enterprise partner admin \(sn\_prm.enterprise\_partner\_admin\), Enterprise partner agent \(sn\_prm.enterprise\_partner\_agent\), and more must complete the following configuration tasks to set up the Partner Relationship Management application. <table id="table_j2t_zzv_1fc"><thead><tr><th> Task </th><th> Description </th><th> Role </th></tr></thead><tbody><tr><td> [Install Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/install-partner-relationship-management.md) </td><td> Install the Partner Relationship Management application from ServiceNow Store. </td><td> admin </td></tr><tr><td> [Roles and components of Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/roles-and-components-of-partner-relationship-management.md) </td><td> Assign functional roles to different PRM entities. </td><td> admin </td></tr><tr><td> [Data model for Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/data-model-for-partner-relationship-management.md) </td><td> Configure and add data to the different tables that are installed with PRM. </td><td> - admin - Enterprise Partner admin \(sn\_prm.enterprise\_partner\_admin\) </td></tr></tbody> </table>- **[Install Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/install-partner-relationship-management.md)** Install the Partner Relationship Management plugin \(com.snc.partner\_relationship\_management\), along with the demo data and installations that are related to ServiceNow Store applications and plugins. - **[Roles and components of Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/roles-and-components-of-partner-relationship-management.md)** The Partner Relationship Management application uses roles to manage access, identify users, and establish relationships between enterprises and channel partners. - **[Data model for Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/data-model-for-partner-relationship-management.md)** The Partner Relationship Management data model provides a framework to map the relationship between channel partners and programs. - **[Partner Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-workspace.md)** Partner admins, agents, and managers can manage partner programs and partnerships on the partner workspace to triage cases and requests from customers. - **[Configure Segment Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-segment-management.md)** Install the Segment Management application \(com.snc.segment\_mgmt\) from the ServiceNow® Store to manage and group entities into various segments to promote progression. - **[Deal Registration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/deal-registration-management.md)** Install the Deal Registration Management plugin \(com.snc.deal\_registration\_management\) to enable channel partners to identify and manage customer interest in products. - **[Install Sales Common for Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/install-sales-common-for-partner-relationship-management.md)** Install the Sales Common for Channel Partners plugin \(com.snc.partner\_relationship\_management\_sales\_common\), along with the demo data and installations that are related to ServiceNow® Store applications and plugins. - **[Install Order Management for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/install-order-management-for-channel-partners.md)** Install the Order Management for Channel Partners plugin \(com.snc.partner\_relationship\_management\_orm\), along with the demo data and installations that are related to ServiceNow® Store applications and plugins. - **[Install Opportunity Management for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/install-opportunity-management-for-channel-partners.md)** Install the Opportunity Management for Channel Partners plugin \(com.snc.partner\_relationship\_management\_oppty\) and installations that are related to ServiceNow® Store applications and plugins. - **[Install Quote Management for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/install-quote-management-for-channel-partners.md)** Install the Quote Management for Channel Partners plugin \(com.snc.partner\_relationship\_management\_qm\), along with the demo data and installations that are related to ServiceNow® Store applications and plugins. **Parent Topic:**[Configuring Sales Customer Relationship Management applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-configuring.md) **Related topics** [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-relationship-management.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-relationship-management.md) [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md)
| title | Configure Partner Relationship Management |
| description | Install the PRM \(com.snc.partner\_relationship\_management\) application from ServiceNow Store to enable enterprises to hire partners and improve their sales cycles. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/order-management/configure-partner-relationship-management.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-11-06 |
| reading_time_minutes | 2 |
| breadcrumb | ConfigureSales Customer Relationship Management |