Configure product order fulfillment policy using Decision Tables
Associate fulfillment subflows with the product specifications by using the Product Order Fulfillment Policy in Decision Tables for move order.
Before you begin
Role required: admin
About this task
Add rows to the Product Order Fulfillment Policy decision table to specify which products should go through fulfillment. Add the product fulfillment subflow to a new row in this table with the appropriate conditions. Conditions can be a combination of action, category, and move operation.
Procedure
-
Navigate to All > Decision Builder.
-
Select the Product Order Fulfillment Policy decision table.
-
To trigger the subflow configured for move, do the following:
- Select true in the Move Operation column.
- Select Change in the action column. [Omitted image "product-order-fulfillment-policy.png"] Alt text: product order fulfillment policy.
-
To trigger separate subflow for change and not move, do the following:
- Select Change in action column.
- Select false in the move operation column.
-
Select Save.
Result
A list of subflows appear in the results section. These sub flows create the fulfillment tasks for an order line item during the fulfillment process. For more information, see Decision Builder user interface.
Parent Topic:Configuring Order Management
Related topics
---
title: Configure product order fulfillment policy using Decision Tables
description: Associate fulfillment subflows with the product specifications by using the Product Order Fulfillment Policy in Decision Tables for move order.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/configure-product-order-fulfillment-policy.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Order management, Configure, Sales Customer Relationship Management]
---
# Configure product order fulfillment policy using Decision Tables
Associate fulfillment subflows with the product specifications by using the Product Order Fulfillment Policy in Decision Tables for move order.
## Before you begin
Role required: admin
## About this task
Add rows to the Product Order Fulfillment Policy decision table to specify which products should go through fulfillment. Add the product fulfillment subflow to a new row in this table with the appropriate conditions. Conditions can be a combination of action, category, and move operation.
## Procedure
1. Navigate to **All** > **Decision Builder**.
2. Select the **Product Order Fulfillment Policy** decision table.
3. To trigger the subflow configured for move, do the following:
1. Select **true** in the Move Operation column.
2. Select **Change** in the action column.
\[Omitted image "product-order-fulfillment-policy.png"\] Alt text: product order fulfillment policy.
4. To trigger separate subflow for change and not move, do the following:
1. Select **Change** in action column.
2. Select **false** in the move operation column.
5. Select **Save**.
## Result
A list of subflows appear in the results section. These sub flows create the fulfillment tasks for an order line item during the fulfillment process. For more information, see [Decision Builder user interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/decision-builder-user-interface.md).
**Parent Topic:**[Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-configuring.md)
**Related topics**
[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-order-management.md)
[Using Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-order-management.md)
| title | Configure product order fulfillment policy using Decision Tables |
| description | Associate fulfillment subflows with the product specifications by using the Product Order Fulfillment Policy in Decision Tables for move order. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/order-management/configure-product-order-fulfillment-policy.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Order managementConfigureSales Customer Relationship Management |