Configure project oversight for Product offering

task australia Updated Sep 10, 2026 1 min read configure-site-project-product-offering.md
Raw file servicenow.com

Specify the conditions and decision rules that qualify the product offering for site project oversight. You also specify the project template task used by Order Management to create the project for product offerings.

Before you begin

Role required: admin

About this task

Use the Site project management oversight for product offering Decision Builder to add or change the conditions and decision rules that a product offering and location must meet to be tracked as a site project.

For example, if you want site projects to be created for a specific location, you can add Specific Location in the result section.

Procedure

  1. Navigate to All > Decision Management > Decision Builder.

  2. Select the Site Project Management Oversight for Product Offerings decision table.

    The Product Offering item is displayed in the Inputs and the Project Template Task and Location columns in the Results.

  3. Add a condition that a Product Offering must match.

    1. Select Add Condition column.

    2. On the form, fill in the fields.

Field

Description

Condition column label

Label for the column.

Description

Brief overview of the condition.

Input

Input linked to the condition column.To evaluate multiple fields, you can add multiple conditions with the Reference input type.

Table

If the data type is Reference, the name of the reference table is displayed.For Product Offerings, the table is Product Offering [sn_prd_pm_product_offering].

Data to evaluate

For condition columns with the input type of Reference, specifies whether the condition column evaluates the reference record or a field on the reference table.To evaluate a particular field, select Field and choose a field from the Product Offering table, such as Specification (Product Offering.specification) to specify a product.

Condition type

Data type selected for the condition column.

Default operator

How every row in the condition column evaluates a user-specified value. A default operator is required for all input data types except for True or False.

3. Select **Save**.
4.  Repeat steps 3a through 3c for each condition to be added.
  1. Enter a decision rule by selecting Add new decision row.

    1. Select the Add action and enter the conditions, Site Project template, and location.

      Note: The location doesn't has to be the full location. If the full location isn’t found, it looks for the parent location.

    2. Select Save.

    3. Repeat steps 4a through 4c for each decision rule to be added.

Search documentation
Search document titles and file paths on the australia branch