Configuring the Manage Order Operations application

---
title: Configuring the Manage Order Operations application
description: Business-to-business \(B2B\) customers can submit order cases using ServiceNow Otto Virtual Agent from the Business Portal. Interaction channels include chat and voice options.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/configuring-manage-order-operations.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Business Portal, Configure, Sales Customer Relationship Management]
---

# Configuring the Manage Order Operations application

Business-to-business \(B2B\) customers can submit order cases using ServiceNow Otto Virtual Agent from the Business Portal. Interaction channels include chat and voice options.

Before you can use the AI agents for managing order operations from the Business Portal, perform the following tasks:

1.  [Enable the manage order operations agent on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/enable-manage-order-operations-ai-agent.md)
2.  [Configure scripted extension points for the manage order operations AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-atp-api-call.md)
3.  [Email notifications for order cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-case-email-notifications.md)

Enable AI voice agent support on your phone channels by installing the ServiceNow Otto Voice \[sn\_voice\_aia\] plugin. For more information, see [Deploy AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md).

Configure Chat Summarization to enable the AI summarization and recommendation features in Active Chat. For more information, see [Configure chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-chat-summarization-in-now-assist_0.md).