Connect your instance with ServiceNow CPQ instance

task australia Updated Sep 10, 2026 2 min read connect-sn-instance-logik.md
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Set up the connections between the ServiceNow instance and the ServiceNow CPQ instance.

Before you begin

Role required: admin

Procedure

  1. Set the application scope to CPQ Integration using the scope selection menu icon [Omitted image "globe-outline-24.svg"] Alt text: in the Unified Navigation menu.

  2. Navigate to https://<service_instance_url>/oauth_entity.do?sys_id=3b119df83b566210a0c0989e53e45a15.

    1. Update the Redirect URL to https://<tenant-url>/login/oauth2/code/<tenant-name>-login.

      • The tenant-name is the name of the <service_instance> site (for example, logiksite-som). The tenant-url is the full URL of the site (for example, logiksite-som.test.logik.io)
      • Example: https://logiksite-som.test.logik.io/login/oauth2/code/logiksite-som-login Note: The redirect URL details is provided in the email that you receive after the request for a new ServiceNow CPQ instance is complete.
    2. Select Activate check-box.

    3. Select Update.

  3. Navigate to All and enter sys_proprties.list in the Filter search box.

    1. Open the sn_cpq_intg.tenant_url system property.

    2. Enter https://<tenant-url>.logik.io in the Value field.

    3. Select Update.

  4. Navigate to All > CPQ Administration to validate the connection to ServiceNow CPQ.

    If ServiceNow CPQ fails to open, check the previous steps for any incorrect values (typing errors and trailing slashes).

  5. Generate the Admin API key in ServiceNow CPQ using the following steps.

    1. Log in as admin and navigate to All > CPQ Administration > Utilities > Admin API Keys.

    2. Enter the values for Name and User ID.

      Enter the same value for both the fields. The default value is admin.

    3. Set an Expiration Date far in the future.

    4. Select Admin permissions.

      This will auto select Read, Edit, Deploy, and Bulk.

    5. Select Save and copy the token.

      Important: Be sure to do this step. After closing the confirmation modal, the token will no longer be accessible.

  6. Populate the Connection and Credential Aliases using the following steps.

    1. In ServiceNow Sales CRM, navigate to https://<service_instance_url>/now/workflow-studio/integration/connection

    2. Select Advanced Setup of the CPQ – Sync connection.

    3. Select CPQ –Sync Connection in the Connections related list.

      • Enter https://<logik-tenant-url>.logik.io in the Connection URL field. Ensure there is no ending slash added in the connection URL value.
      • Select Active check-box (if not already).
      • Select Submit.
    4. Select the value CPQ – Sync Token in the Credential column of the CPQ –Sync Connection record in the Connections related list.

    5. In the API Key field, enter the value Bearer {admintoken}, replacing {admintoken} with the token copied from Step 5e.

      For example: Bearer _53eT_sxJHJ5rcfgXe8-8LDEK3Of1zHpQ

    6. Select Save.

What to do next

Set up an external connection in ServiceNow CPQ

Related topics

Request a ServiceNow CPQ tenant

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