Create a price increase adjustment

task australia Updated Sep 10, 2026 1 min read create-price-increase-adjustment.md

Create a price increase adjustment such as an renewal uplift. Use the Price Increase Defaulting Matrix to define conditions that control the price increase applied.

Before you begin

Role required: sn_csm_pricing.pricelist_administrator or sn_csm_pricing. pricelist_manager

Procedure

In the CRM Workspace, select the List [Omitted image "list-outline-24.svg"] Alt text: view.
Navigate to Context Rule Management > Rule Matrices.
In the Rule Matrices list, select Price Increase Defaulting Matrix.

The matrix details are displayed.
Select Edit Rule to define conditions for the price increase.

The Decision Table for the adjustment opens in Workflow Studio and displays the inputs for the price increase, and the decision table that contains the columns for setting the price increase conditions.
Set the default price increase rule.
1. In the Conditions section, select Add new decision row.
2. In the row, select the input column and set the value for the condition.
  
  For example, if the input is Account, choose the customer account to which the adjustment applies.
3. In the Price Increase Type column, select the type of price increase, such as Renewal Uplift.
4. In the Results section, select the Adjustment Type column and choose the type of adjustment, for example Markdown % or Markdown amount.
5. In the Adjustment Value column, enter the adjustment amount.
6. Select Save.
Select Publish.

Result

The pricing increases, for example uplifts for contract renewals, are applied based on the conditions set in the Price Increase Defaulting Matrix.

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---
title: Create a price increase adjustment
description: Create a price increase adjustment such as an renewal uplift. Use the Price Increase Defaulting Matrix to define conditions that control the price increase applied.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/create-price-increase-adjustment.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Blended pricing for contract consolidation of subscription renewals, Product pricing, Configure, price, quote apps, Configure, Sales Customer Relationship Management]
---

# Create a price increase adjustment

Create a price increase adjustment such as an renewal uplift. Use the Price Increase Defaulting Matrix to define conditions that control the price increase applied.

## Before you begin

Role required: sn\_csm\_pricing.pricelist\_administrator or sn\_csm\_pricing. pricelist\_manager

## Procedure

1. In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.

2. Navigate to **Context Rule Management** &gt; **Rule Matrices**.

3. In the Rule Matrices list, select Price Increase Defaulting Matrix.

The matrix details are displayed.

4. Select **Edit Rule** to define conditions for the price increase.

The Decision Table for the adjustment opens in Workflow Studio and displays the inputs for the price increase, and the decision table that contains the columns for setting the price increase conditions.

5. Set the default price increase rule.

1. In the Conditions section, select **Add new decision row**.

2. In the row, select the input column and set the value for the condition.

For example, if the input is **Account**, choose the customer account to which the adjustment applies.

3. In the **Price Increase Type** column, select the type of price increase, such as Renewal Uplift.

4. In the Results section, select the **Adjustment Type** column and choose the type of adjustment, for example Markdown % or Markdown amount.

5. In the **Adjustment Value** column, enter the adjustment amount.

6. Select **Save**.

6. Select **Publish**.

## Result

The pricing increases, for example uplifts for contract renewals, are applied based on the conditions set in the Price Increase Defaulting Matrix.