Create specification characteristics

task australia Updated Sep 10, 2026 1 min read create-specification-characteristic.md

Raw file servicenow.com

Define characteristics for a product, service, or resource specification.

Before you begin

Create product characteristics and characteristic options that can be selected for a specification.

Role required: sn_prd_pm.product_catalog_admin

Procedure

In the CRM Workspace, select the List [Omitted image "list-outline-24.svg"] Alt text: view.
Navigate to Specifications and select the specification for which characteristics are to be defined.
In the Specification Characteristics tab, select New.

In the form, fill in the fields.

Field	Description
Characteristic	Characteristic for the specification. Select the characteristic.
Characteristic option	Characteristic option for the product offering. Select a characteristic option.
Order	Numerical order for the options. Options designated with the number 1 appear first in the order.
Specification	Name of the specification that you selected.
Mandatory	Option indicating that the characteristic option is required to complete the order.
Default	Option indicating this characteristic option is the default choice.

Select Save.

Parent Topic:Setting up specifications and product offerings

Related topics

Using product catalogs

Product Catalog Management

54 lines · 2.4 KB Wrap lines

---
title: Create specification characteristics
description: Define characteristics for a product, service, or resource specification.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/create-specification-characteristic.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Specifications and product offerings, Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management]
---

# Create specification characteristics

Define characteristics for a product, service, or resource specification.

## Before you begin

[Create product characteristics and characteristic options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-add-characteristics.md) that can be selected for a specification.

Role required: sn\_prd\_pm.product\_catalog\_admin

## Procedure

1.  In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.

2.  Navigate to **Specifications** and select the specification for which characteristics are to be defined.

3.  In the Specification Characteristics tab, select **New**.

4.  In the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Characteristic|Characteristic for the specification. Select the characteristic.|
    |Characteristic option|Characteristic option for the product offering. Select a characteristic option.|
    |Order|Numerical order for the options. Options designated with the number 1 appear first in the order.|
    |Specification|Name of the specification that you selected.|
    |Mandatory|Option indicating that the characteristic option is required to complete the order.|
    |Default|Option indicating this characteristic option is the default choice.|

5.  Select **Save**.


**Parent Topic:**[Setting up specifications and product offerings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-product-catalog.md)

**Related topics**  


[Using product catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-product-catalog.md)

[Product Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/product-catalog-managment.md)