Setting conditions for enabling email access in Lead-to-Cash Process Management

concept australia Updated Sep 10, 2026 1 min read enabling-email-l2c-process-management.md

Sales process managers must be granted access to compose emails for the sales entity records that are monitored in a sales process record.

Sales process managers can compose and send emails related to a sales process record by default. Enable sales process managers to compose emails for the related sales entities by setting the value of the email_client dictionary attribute to true and using either of the following methods:

Grant the sales process manager write access to the child entity. For more information, see Enable the email client for a table.
Set the value of the glide.email_client.check_write_access system property to false to override checking whether the user has write access to the child entity.

Note: The glide.email_client.check_write_access system property isn’t supported on Xanadu and Yokohama Glide versions. If you’re using these Glide versions, then you must grant your users write access to the child entity.

Related topics

Email client

View and send emails in Lead-to-Cash Process Management

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---
title: Setting conditions for enabling email access in Lead-to-Cash Process Management
description: Sales process managers must be granted access to compose emails for the sales entity records that are monitored in a sales process record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/enabling-email-l2c-process-management.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Lead-to-Cash Process Management, Order operations apps, Configure, Sales Customer Relationship Management]
---

# Setting conditions for enabling email access in Lead-to-Cash Process Management

Sales process managers must be granted access to compose emails for the sales entity records that are monitored in a sales process record.

Sales process managers can compose and send emails related to a sales process record by default. Enable sales process managers to compose emails for the related sales entities by setting the value of the **email\_client** dictionary attribute to **true** and using either of the following methods:

-   Grant the sales process manager write access to the child entity. For more information, see [Enable the email client for a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/enable-email-client.md).
-   Set the value of the **glide.email\_client.check\_write\_access** system property to **false** to override checking whether the user has write access to the child entity.

    **Note:** The **glide.email\_client.check\_write\_access** system property isn’t supported on Xanadu and Yokohama Glide versions. If you’re using these Glide versions, then you must grant your users write access to the child entity.


**Related topics**  


[Email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_EnableTheEmailClient.md)

[View and send emails in Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/view-send-emails-sales-process.md)