Entitlement form
The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements.
|
Field |
Description |
|---|---|
|
Name |
The name of the entitlement. |
|
Product |
The product associated with the entitlement. |
|
Contract |
The internal unique identification number that is generated when the customer contract is created. This number isn’t editable. |
|
Account |
The name of the account associated with this contract.Note:
|
|
Location |
The service or installation location. |
|
Product specification |
The product specification that is mapped to the sold product.Note: Configure this field manually on the entitlement form using form layout. |
|
Consumer |
The name of the consumer associated with this contract.Note: If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see Create a consumer record. |
|
Customer contract line |
The name of the related customer contract line. |
|
State |
The current state of the entitlement:- Draft
Note: The state of the entitlement is inherited from its parent contract line. |
|
Start date |
The entitlement activation date. |
|
End date |
The date when the entitlement ends. |
|
Sold entitlement |
The name of the sold product that is added to the entitlement.Note:
|
|
Product offer |
The product offering that is mapped to the order line item. |
|
Renewal root |
An entitlement can be renewed multiple times. Renewal root refers the entitlement reference of the first or base service entitlement. |
|
Renewed from |
An entitlement can be renewed multiple times. Renewed from field refers to the previous entitlement that was renewed. |
|
|
|
|---|---|
|
Term (Months) |
Validity period of having access to the service or product. |
|
Subscription Start Date |
Start date of the contract subscription. |
|
Subscription End Date |
End date of the contract subscription. |
|
Price List |
Price list associated for servicing the product. |
|
Unit net price |
The price for each unit within the product offering. The net price of a single unit of the sold product. |
|
Pricing method |
The pricing method for the selected sold product. It can be one-time or recurring. One-time pricing charges one fee for the product offering. Recurring pricing lets you set the pricing periodicity. |
|
Periodicity |
The frequency of the pricing method. It can be monthly, quarterly, semiannually, or annually.This field becomes valid only when the method in the Pricing method field is a recurring payment. |
|
One Time Price |
Represents one-time charges to be paid for the product or service. |
|
Monthly Recurring Price |
Represents the price that the customer is supposed to pay monthly during usage of the product. |
|
Annual Recurring Price |
Represents the price to pay annually during usage of the product. |
|
Cumulative one-time price |
Represents one-time charges to be paid for the parent line and all the child line items. |
|
Cumulative monthly recurring price |
Represents monthly price for the parent line and all the child line items |
|
Cumulative annual recurring price |
Represents annual price for the parent line and all the child line items. |
|
Cumulative net price |
Represents the total price of the contract line by calculating the roll-up amount of all root lines. |
--- title: Entitlement form description: The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/order-management/entitlement-form.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Customer Contracts and Entitlements reference, Configure, price, quote, Reference, Sales Customer Relationship Management] --- # Entitlement form The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements. <table id="table_jtd_tbk_bzb"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Name </td><td> The name of the entitlement. </td></tr><tr><td> Product </td><td> The product associated with the entitlement. </td></tr><tr><td> Contract </td><td> The internal unique identification number that is generated when the customer contract is created. This number isn’t editable. </td></tr><tr><td> Account </td><td> The name of the account associated with this contract.**Note:** - A customer contract can be associated with either an account or a consumer. - An account can be created if no account is found by selecting **New** on the Accounts form. For more information on the fields in the Account form, see [Account form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-account-form.md). </td></tr><tr><td> Location </td><td> The service or installation location. </td></tr><tr><td> Product specification </td><td> The product specification that is mapped to the sold product.**Note:** Configure this field manually on the entitlement form using form layout. </td></tr><tr><td> Consumer </td><td> The name of the consumer associated with this contract.**Note:** If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see [Create a consumer record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/create-a-consumer-record.md). </td></tr><tr><td> Customer contract line </td><td> The name of the related customer contract line. </td></tr><tr><td> State </td><td> The current state of the entitlement:- Draft - Active - Expired - Canceled - Suspended **Note:** The state of the entitlement is inherited from its parent contract line. </td></tr><tr><td> Start date </td><td> The entitlement activation date. </td></tr><tr><td> End date </td><td> The date when the entitlement ends. </td></tr><tr><td> Sold entitlement </td><td> The name of the sold product that is added to the entitlement.**Note:** - If the entitlement is created manually, this field remains read-only. - The field must have the same state as its related entitlement. - The field becomes invalid when entitlements are created via integration. </td></tr><tr><td> Product offer </td><td> The product offering that is mapped to the order line item. </td></tr><tr><td> Renewal root </td><td> An entitlement can be renewed multiple times. Renewal root refers the entitlement reference of the first or base service entitlement. </td></tr><tr><td> Renewed from </td><td> An entitlement can be renewed multiple times. Renewed from field refers to the previous entitlement that was renewed. </td></tr></tbody> </table>You can see the pricing information on an entitlement for subscription contracts that helps you in reviewing your contract information. <table id="table_j21_txb_tdc"><thead><tr><th> </th><th> </th></tr></thead><tbody><tr><td> Term \(Months\) </td><td> Validity period of having access to the service or product. </td></tr><tr><td> Subscription Start Date </td><td> Start date of the contract subscription. </td></tr><tr><td> Subscription End Date </td><td> End date of the contract subscription. </td></tr><tr><td> Price List </td><td> Price list associated for servicing the product. </td></tr><tr><td> Unit net price </td><td> The price for each unit within the product offering. The net price of a single unit of the sold product. </td></tr><tr><td> Pricing method </td><td> The pricing method for the selected sold product. It can be one-time or recurring. One-time pricing charges one fee for the product offering. Recurring pricing lets you set the pricing periodicity. </td></tr><tr><td> Periodicity </td><td> The frequency of the pricing method. It can be monthly, quarterly, semiannually, or annually.This field becomes valid only when the method in the **Pricing method** field is a recurring payment. </td></tr><tr><td> One Time Price </td><td> Represents one-time charges to be paid for the product or service. </td></tr><tr><td> Monthly Recurring Price </td><td> Represents the price that the customer is supposed to pay monthly during usage of the product. </td></tr><tr><td> Annual Recurring Price </td><td> Represents the price to pay annually during usage of the product. </td></tr><tr><td> Cumulative one-time price </td><td> Represents one-time charges to be paid for the parent line and all the child line items. </td></tr><tr><td> Cumulative monthly recurring price </td><td> Represents monthly price for the parent line and all the child line items </td></tr><tr><td> Cumulative annual recurring price </td><td> Represents annual price for the parent line and all the child line items. </td></tr><tr><td> Cumulative net price </td><td> Represents the total price of the contract line by calculating the roll-up amount of all root lines. </td></tr></tbody> </table>**Parent Topic:**[Customer Contracts and Entitlements reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/pss-reference.md)
| title | Entitlement form |
| description | The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/order-management/entitlement-form.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Customer Contracts and Entitlements referenceConfigurepricequoteReferenceSales Customer Relationship Management |