Order Characteristics form

---
title: Order Characteristics form
description: The Order Characteristics form enables you to review and modify order characteristics for a customer or service order.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/fields-order-characteristics-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Order Management reference, Reference, Sales Customer Relationship Management]
---

# Order Characteristics form

The Order Characteristics form enables you to review and modify order characteristics for a customer or service order.

<table id="table_as2_qdv_t4b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Specification

</td><td>

Specification that is associated with the order characteristics.

</td></tr><tr><td>

Characteristic

</td><td>

Selected characteristic, for example, Data Pack, for the order line item. To view and update the characteristic details, select the characteristic. These details include the characteristic name, description, and input type.

</td></tr><tr><td>

Characteristic value

</td><td>

Value that you selected for the characteristic option. For example, Unlimited, for the Data Pack Unlimited option.

</td></tr><tr><td>

Characteristic option

</td><td>

Name of the characteristic option. For example, Unlimited, for the Data Pack Unlimited option. To view and update the characteristic option details, select the characteristic option. These values include the name of the characteristic option and the associated characteristics.

</td></tr></tbody>
</table>**Parent Topic:**[Order Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-reference.md)