Invoice states on Business Portal

reference australia Updated Sep 10, 2026 1 min read invoice-states.md

Invoices move through different states during its life cycle after an accounts payable specialist processes the invoice.

State	Description
Draft	The invoice has been created but not yet finalized or sent to the customer.
Received	The invoice has been delivered to the customer and is awaiting action.
Accepted	The customer has reviewed and accepted the invoice.
Rejected	The customer has disputed or declined the invoice.
Pending payment	The invoice has been accepted and is awaiting payment from the customer.
Canceled	The invoice has been voided and is no longer valid.
Paid	The customer has submitted payment in full for the invoice.
Partially paid	The customer has submitted partial payment, and a balance remains outstanding.

Parent Topic:Business Portal reference for Sales Customer Relationship Management

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---
title: Invoice states on Business Portal
description: Invoices move through different states during its life cycle after an accounts payable specialist processes the invoice.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/invoice-states.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Business Portal reference, Reference, Sales Customer Relationship Management]
---

# Invoice states on Business Portal

Invoices move through different states during its life cycle after an accounts payable specialist processes the invoice.

|State|Description|
|-----|-----------|
|Draft|The invoice has been created but not yet finalized or sent to the customer.|
|Received|The invoice has been delivered to the customer and is awaiting action.|
|Accepted|The customer has reviewed and accepted the invoice.|
|Rejected|The customer has disputed or declined the invoice.|
|Pending payment|The invoice has been accepted and is awaiting payment from the customer.|
|Canceled|The invoice has been voided and is no longer valid.|
|Paid|The customer has submitted payment in full for the invoice.|
|Partially paid|The customer has submitted partial payment, and a balance remains outstanding.|

**Parent Topic:**[Business Portal reference for Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-business-portal-reference.md)