Lead form in the ServiceNow CRM for Outlook add-in

reference australia Updated Sep 10, 2026 1 min read lead-fields-outlook.md

Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.

Field	Description
Number	System-generated unique identifier for the lead record starting with the prefix LEAD.
First Name	First name of the lead.
Last Name	Last name of the lead.
Email	Email address of the lead pre-populated from the From field of the email header.
Mobile Phone	Mobile phone number of the lead.
Business Phone	Business phone number of the lead.
Account	Account associated with the lead.
Title	Job title of the lead.
Company	Company name of the lead.
Lead Score	Numeric score indicating the lead's potential value or likelihood of being converted into an opportunity.
Stage	Current stage of the lead in the sales process. The available options are:- New (default) Contacted Nurturing Qualified Disqualified

**Parent Topic:**[Activity Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/activity-management-reference.md)

Keywords lead fieldsServiceNow CRM for Outlook

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---
title: Lead form in the ServiceNow CRM for Outlook add-in
description: Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/lead-fields-outlook.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [lead fields, ServiceNow CRM for Outlook]
breadcrumb: [Activity Management reference, Sales automation, Reference, Sales Customer Relationship Management]
---

# Lead form in the ServiceNow CRM for Outlook add-in

Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.

<table id="lead-fields-table"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System-generated unique identifier for the lead record starting with the prefix LEAD.

</td></tr><tr><td>

First Name

</td><td>

First name of the lead.

</td></tr><tr><td>

Last Name

</td><td>

Last name of the lead.

</td></tr><tr><td>

Email

</td><td>

Email address of the lead pre-populated from the From field of the email header.

</td></tr><tr><td>

Mobile Phone

</td><td>

Mobile phone number of the lead.

</td></tr><tr><td>

Business Phone

</td><td>

Business phone number of the lead.

</td></tr><tr><td>

Account

</td><td>

Account associated with the lead.

</td></tr><tr><td>

Title

</td><td>

Job title of the lead.

</td></tr><tr><td>

Company

</td><td>

Company name of the lead.

</td></tr><tr><td>

Lead Score

</td><td>

Numeric score indicating the lead's potential value or likelihood of being converted into an opportunity.

</td></tr><tr><td>

Stage

</td><td>

Current stage of the lead in the sales process. The available options are:-   New \(default\)
-   Contacted
-   Nurturing
-   Qualified
-   Disqualified

</td></tr></tbody>
</table>**Parent Topic:**[Activity Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/activity-management-reference.md)

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