Disqualify a lead

---
title: Disqualify a lead
description: Disqualify a lead in Lead Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/lead-management-disqualify-lead.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Lead Management, Sales automation apps, Use, Sales Customer Relationship Management]
---

# Disqualify a lead

Disqualify a lead in Lead Management.

## Before you begin

Role required: sales\_agent or sales\_manager

## Procedure

1.  In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.

2.  Navigate to **Leads** > **All** and select an existing lead that you're working with.

3.  Open the lead record, select three-dot menu \[Omitted image "icon-three-dot-menu.png"\] Alt text: at the top-right corner on the lead header and select **Disqualify lead**.

    **Note:** You can only disqualify a lead that is in New or Contacted or Nurturing stage.

4.  On the **Disqualify lead** dialogue box, select a **Reason**.

5.  Select **Disqualify**.


## What to do next

To learn more, see [Using Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-management-using.md).

**Parent Topic:**[Using Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-management-using.md)

**Related topics**  


[Configuring Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-lead-management.md)

[Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-management.md)