Make minor changes to published specifications

task australia Updated Sep 10, 2026 1 min read make-minor-changes-published-specs.md
Raw file servicenow.com

Make minor changes to certain fields in a published specification and its related entities.

Before you begin

Role required: admin

About this task

  1. In the CRM Workspace, select the List view. 

  2. Navigate to  Specifications. 

  3. Select the specification to be changed (Product, Service, or Resource) and choose the appropriate tab (related list) for the entity to be changed.

  4. Repeat step 3 for each specification entity that has minor changes. 

  5. When you finish the changes, select Save.

    The changes to the published specification are updated immediately.

Procedure

  1. Navigate to Workspaces > CRM Workspace.

  2. Select the List icon [Omitted image "list-outline-24.svg"] Alt text:.

  3. Navigate to  Specifications and select one of the following options. 

    • Product Specifications
    • Service Specifications
    • Resource Specifications
  4. Select a specification record you want to change.

    You can change any of the minor fields listed in the following table.

Entity

Fields that can be updated

  • Product Specification
  • Service Specification
  • Resource Specification
  • Name
  • Display name
  • Description
  • Line
  • External code

Specification Characteristics

Order

New Specification Characteristic

Add characteristic options

Specification Relationships

Order

5. Add a specification characteristic.
1.  Navigate to the **Specification Characteristics** tab.

2.  Select **New**.

3.  On the form, fill in the fields.

    For a description of form fields, see [Create specification characteristics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-specification-characteristic.md).

    The **Mandatory** and **Default** options are disabled.

4.  Select **Save**.
  1. Add a specification relationship.

    1. Navigate to the Specification Relationships tab.

    2. Select New.

    3. On the form, fill in the fields.

      For a description of form fields, see Create specification relationships, quantity mapping, and decomposition rules for Order Management.

      The Mandatory and Default options are disabled.

    4. Select Save.

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