Configuring Order Management

---
title: Configuring Order Management
description: Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/order-mgt-configuring.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure, Sales Customer Relationship Management]
---

# Configuring Order Management

Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.

-   **[Install Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-install-providers.md)**  
You can install the Order Management application \(sn\_ind\_tmt\_orm\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
-   **[Configure order enrichment flows using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-order-enrichment.md)**  
Associate enrichment subflows with the product or service specifications by using the Order Enrichment Flow Policy in Decision Tables.
-   **[Configure the customer order task policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-order-task-policy.md)**  
Define conditions for automatic generation of order header tasks and top order line item tasks by adding rows to the Customer Order Task Policy in Decision Tables.
-   **[Configure product order fulfillment policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-product-order-fulfillment-policy.md)**  
Associate fulfillment subflows with the product specifications by using the Product Order Fulfillment Policy in Decision Tables for move order.
-   **[Configure service order fulfillment policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-service-order-fulfillment-policy.md)**  
Associate fulfillment subflows with the service specifications by using the Service Order Fulfillment Policy in Decision Tables for move order.
-   **[Configure resource order fulfillment policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-resource-order-fulfillment-policy.md)**  
Associate fulfillment subflows with the resource specifications by using the Resource Order Fulfillment Policy in Decision Tables for move order.
-   **[Configure order fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-order-fulfillment.md)**  
Order fulfillment is the process for fulfilling customer orders by using Workflow Studio.
-   **[Configuring Fallout Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-fallout-management.md)**  
As a provider, you can use Fallout Management to identify, investigate, and resolve order processing issues so that orders can continue processing through to completion.
-   **[Configuring compatibility rules for horizontal relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-compatibility-management.md)**  
As a provider, you can use compatibility rules to establish horizontal relationships between the specifications of multiple products, services, or resources.
-   **[Asynchronous order processing for large customer and consumer orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/asynchronous-order-processing.md)**  
Asynchronous order processing handles high-volume enterprise and consumer orders without waiting for immediate processing, improving system performance for communications service providers \(CSP\) using Order Management.
-   **[Customize an order summarization skill in ServiceNow Otto for Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/customize-order-summarization-skill-now-assist-order-management.md)**  
Configure the ServiceNow Otto for Order Management application so that your order agent and fulfillment agent can use the generative AI skills in the CRM Workspace and Business Portal.

**Parent Topic:**[Configuring Sales Customer Relationship Management applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-configuring.md)

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