Fallout Management data model

---
title: Fallout Management data model
description: Manage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue. Fallout Management enables a customer or service order to continue until it's completed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/order-mgt-fallout-management.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Order Management reference, Reference, Sales Customer Relationship Management]
---

# Fallout Management data model

Manage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue. Fallout Management enables a customer or service order to continue until it's completed.

The Fallout Management data model extends the Task \[task\] table. The following table lists the attributes that apply to order fallout processing.

<table id="table_as2_qdv_t4b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Unique system-assigned fallout number, starting with a prefix of FO, up to seven digits in length.

</td></tr><tr><td>

Assigned to

</td><td>

Identifier for the assigned person responsible for acting on the fallout record.

</td></tr><tr><td>

Created by

</td><td>

Identifier for the fallout administrator who created the fallout record.

</td></tr><tr><td>

Created on

</td><td>

Timestamp that includes the date and time that the fallout record was created.

</td></tr><tr><td>

State

</td><td>

Indicator of the current processing state for the fallout record. Unless otherwise indicated, the fallout manager or agent manually assigns the appropriate state to the fallout record, depending on where it currently resides in the processing cycle.

-   **Open**

Fallout record that is new and not currently assigned to a person to work on.

-   **In progress**

Fallout record that is assigned and currently being worked on.

-   **On hold**

Fallout record that is on hold. No further fallout processing can take place until you release the hold.

-   **Awaiting information**

Fallout record that is on hold and waiting for more information before processing can proceed.

-   **Resolved**

Fallout issue that has a resolution but you have not formally closed it.

-   **Closed complete**

Fallout record that is complete and closed.

-   **Canceled**

Fallout record that the fulfillment manager canceled. No further fulfillment processing can take place.


</td></tr><tr><td>

Originated from

</td><td>

Identifier of the originating order task record that the fallout record is associated with.

</td></tr><tr><td>

Activity

</td><td>

Listing of the processing activities and changes in the field values that have taken place for the fallout record. To expand, collapse, or filter by activity stream:

-   Select the activity stream filter icon \[Omitted image "activity-stream-filter.png"\] Alt text: to filter by post types, field changes, or flagged items.
-   Select the search icon \[Omitted image "field-search.png"\] Alt text: to search the required information in the activity stream.
-   Select the sort descending icon \[Omitted image "sort-descending-outline-24.svg"\] Alt text: to sort the activity from oldest to newest or select the sort ascending icon \[Omitted image "sort-ascending-fill-24.svg"\] Alt text: for the opposite action.

</td></tr><tr><td>

Attachments

</td><td>

File attachments for the fallout record. Select **Browse** to add the file as an attachment.

</td></tr></tbody>
</table>**Parent Topic:**[Order Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-reference.md)

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