Order Management diagnostics capability

---
title: Order Management diagnostics capability
description: Agents can use ServiceNow Order Management diagnostics capability to diagnose and resolve service issues related to order tasks and domain orders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/order-mgt-integrating-cspm.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrate, Sales Customer Relationship Management]
---

# Order Management diagnostics capability

Agents can use ServiceNow® Order Management diagnostics capability to diagnose and resolve service issues related to order tasks and domain orders.

Install these plugins:

-   Sales Customer Relationship Management plugin
-   Service test management plugin

    For more information about service test management, see [Setting up a test group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/setting-test-group.md) and [Setting up test definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/settingup-test-specifications.md).