Order operations

reference australia Updated Sep 10, 2026 1 min read order-operations-landing.md

Raw file servicenow.com

Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.

Get started

Select a link from the following table to explore tools that support exception handling, returns, process visibility, and sales operations across the lead-to-cash life cycle.

Application	Description
Order Operations Case Management	Capture and manage order exceptions.
Case Lines and Workflows	Track and manage multiple related issues in a single case.
Case Management for Invoice Operations	Capture and manage invoice exceptions.
Lead-to-Cash Process Management	Create dashboards using consolidated sales data across ERP and ServiceNow systems to gain visibility into the full sales process.
Return Merchandise Authorization	Manage return, replacement, or refund cases for installed products.

What to explore next

Configure the order operations applications, so your agents and customers can use them in their sales workflows. For more information, see Configuring the order operations applications.

33 lines · 2.3 KB Wrap lines

---
title: Order operations
description: Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/order-operations-landing.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Sales Customer Relationship Management]
---

# Order operations

Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.

## Get started

Select a link from the following table to explore tools that support exception handling, returns, process visibility, and sales operations across the lead-to-cash life cycle.

|Application|Description|
|-----------|-----------|
|[Order Operations Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-order-ops.md)|Capture and manage order exceptions.|
|[Case Lines and Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-case-lines.md)|Track and manage multiple related issues in a single case.|
|[Case Management for Invoice Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-invoice-operations.md)|Capture and manage invoice exceptions.|
|[Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-lead-cash-process-management.md)|Create dashboards using consolidated sales data across ERP and ServiceNow systems to gain visibility into the full sales process.|
|[Return Merchandise Authorization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization.md)|Manage return, replacement, or refund cases for installed products.|

## What to explore next

Configure the order operations applications, so your agents and customers can use them in their sales workflows. For more information, see [Configuring the order operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configuring-order-operations.md).