Partner Workspace

concept australia Updated Nov 6, 2026 1 min read partner-workspace.md

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Partner admins, agents, and managers can manage partner programs and partnerships on the partner workspace to triage cases and requests from customers.

Overview of the workspace

Use the CRM Workspace to enable Enterprise Partner admin (sn_prm.enterprise_partner_admin) and Enterprise Partner Manager (sn_prm.enterprise_partner_rel_manager) to access tools required to address customer questions and resolve customer queries.

You can perform the following actions using the workspace.

Task	Description
	Create and track channel partner records on workspace to manage and store all information related to the channel partners.
	View all the details, cases, and other entities associated with a channel partner.
	Enable channel partners to create Partner Programs on the workspace.
	Establish a relationship between channel partners and partner programs on the workspace.

Parent Topic:Configure Partner Relationship Management

Related topics

https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-relationship-management.md

https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md

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---
title: Partner Workspace
description: Partner admins, agents, and managers can manage partner programs and partnerships on the partner workspace to triage cases and requests from customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/partner-workspace.html
release: australia
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Configure Partner Relationship Management, Configure, Sales Customer Relationship Management]
---

# Partner Workspace

Partner admins, agents, and managers can manage partner programs and partnerships on the partner workspace to triage cases and requests from customers.

## Overview of the workspace

Use the CRM Workspace to enable Enterprise Partner admin \(sn\_prm.enterprise\_partner\_admin\) and Enterprise Partner Manager \(sn\_prm.enterprise\_partner\_rel\_manager\) to access tools required to address customer questions and resolve customer queries.

You can perform the following actions using the workspace.

|Task|Description|
|----|-----------|
||Create and track channel partner records on workspace to manage and store all information related to the channel partners.|
||View all the details, cases, and other entities associated with a channel partner.|
||Enable channel partners to create Partner Programs on the workspace.|
||Establish a relationship between channel partners and partner programs on the workspace.|

**Parent Topic:**[Configure Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-partner-relationship-management.md)

**Related topics**  


[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-relationship-management.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-relationship-management.md)

[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md)