Customer Contracts and Entitlements reference

---
title: Customer Contracts and Entitlements reference
description: Reference topics provide additional information on service contract life cycle and forms available within the Customer Contracts and Entitlements application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/pss-reference.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, price, quote, Reference, Sales Customer Relationship Management]
---

# Customer Contracts and Entitlements reference

Reference topics provide additional information on service contract life cycle and forms available within the Customer Contracts and Entitlements application.

## What to explore next

To learn more about configuring and using Customer Contracts and Entitlements, see:

-   [Configure Customer Contracts and Entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configuring-post-sales-support.md)
-   [Using Customer Contracts and Entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-post-sales-support.md)

-   **[Customer contract life cycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/life-cycle-management.md)**  
A customer contract goes through the various states in each phase of its life cycle.
-   **[Customer contract form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/service-contract-form.md)**  
The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.
-   **[Customer contract line form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/service-contract-line-form.md)**  
You can create customer contract lines in the Customer Contracts and Entitlements application by using the Customer Contract Line form.
-   **[Entitlement form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/entitlement-form.md)**  
The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements.
-   **[Sold Product Covered form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/sold-product-covered-form.md)**  
The Customer Contracts and Entitlements application uses the Sold Product Covered form to add sold products or install base items that are covered to the Customer Contracts and Entitlements entities.

**Parent Topic:**[Configure, price, quote reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-cpq.md)