Add pricing adjustment to a quote line item
task australia Updated Sep 10, 2026 1 min read quote-management-add-pricing-adjustment.md
Add pricing adjustments to quote line items after the line item is created.
Before you begin
Role required: sales_agent
About this task
You can make the following types of pricing adjustments for quote line items as a way to incentivize customers during the quote process.
| Adjustment type | Description |
|---|---|
| Markdown % | Percentage for a markdown in price. |
| Markdown amount | A dollar amount of a markdown in price. |
| Markup % | Percentage for the markup in price. |
| Markup amount | A dollar amount for a markup in price. |
| Price Override | Overrides the product price with a new price. |
Procedure
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In the CRM Workspace, select the List view.
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Select Quotes > All.
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In the Line items tab, select the quote line item for a pricing adjustment.
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In the adjustment dialog, use the Adjustment type menu to select an adjustment type.
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Enter an adjustment value in the Adjustment value.
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Add a description of the price adjustment.
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Select Save.
Parent Topic:Using Quote Management
52 lines · 1.7 KB
--- title: Add pricing adjustment to a quote line item description: Add pricing adjustments to quote line items after the line item is created. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/order-management/quote-management-add-pricing-adjustment.html release: australia topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Quote Management, Configure, price, quote apps, Use, Sales Customer Relationship Management] --- # Add pricing adjustment to a quote line item Add pricing adjustments to quote line items after the line item is created. ## Before you begin Role required: sales\_agent ## About this task You can make the following types of pricing adjustments for quote line items as a way to incentivize customers during the quote process. |Adjustment type|Description| |---------------|-----------| |Markdown %|Percentage for a markdown in price.| |Markdown amount|A dollar amount of a markdown in price.| |Markup %|Percentage for the markup in price.| |Markup amount|A dollar amount for a markup in price.| |Price Override|Overrides the product price with a new price.| ## Procedure 1. In the CRM Workspace, select the **List** view. 2. Select **Quotes** > **All**. 3. In the Line items tab, select the quote line item for a pricing adjustment. 4. In the adjustment dialog, use the Adjustment type menu to select an adjustment type. 5. Enter an adjustment value in the Adjustment value. 6. Add a description of the price adjustment. 7. Select **Save**. **Parent Topic:**[Using Quote Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/quote-mgmt-using.md)
| title | Add pricing adjustment to a quote line item |
| description | Add pricing adjustments to quote line items after the line item is created. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/order-management/quote-management-add-pricing-adjustment.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Quote ManagementConfigurepricequote appsUseSales Customer Relationship Management |