ServiceNow Quote Experience

---
title: ServiceNow Quote Experience
description: The ServiceNow Quote Experience is a single, modern quoting solution that supports both simple and complex quoting needs. It provides a configurable workspace for managing quotes, including products, pricing, approvals, and lifecycle progression.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/quoting-experiences-overview.html
release: australia
topic_type: concept
last_updated: "2026-05-05"
reading_time_minutes: 1
breadcrumb: [Configure, price, quote, Explore, Sales Customer Relationship Management]
---

# ServiceNow Quote Experience

The ServiceNow Quote Experience is a single, modern quoting solution that supports both simple and complex quoting needs. It provides a configurable workspace for managing quotes, including products, pricing, approvals, and lifecycle progression.

## Key capabilities

-   Create and manage quotes directly from your CRM opportunity workflow.
-   Add products using the product configurator.
-   Execute defined price strategies to generate accurate and competitive prices.
-   Apply flexible pricing, including discounts, markups, and overrides.
-   Route quotes through configurable approval workflows.
-   Track the quote lifecycle from creation through completion.
-   Generate customer-ready quote documents.

## Catalog and Configuration experience

The product catalog and product configurator lets users select and configure products directly within the Quote Experience. It supports complex product structures, dependencies, and pricing inputs while remaining embedded in the quoting workflow.

## Quote Pricing

ServiceNow Quote Experience integrates natively with ServiceNow CPQ [Pricing Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/pricing-management.md), enabling your organization to set, manage, and optimize pricing strategies for Quotes. These pricing strategies enable your sales team to generate quotes with accurate and competitive pricing quickly.

## Composable architecture

The ServiceNow Quote Experience is modular and can be embedded into your existing CRM or customer experience platform. This flexibility enables you to:

-   Use the quote experience within ServiceNow Sales CRM or another CRM.
-   Embed the quote experience in partner portals or custom sales applications.
-   Integrate with external pricing, order management, and document systems.

## Implementation considerations

ServiceNow CPQ supports a range of deployment models and regulatory requirements:

-   Deploy cloud-first implementations for modern, composable quoting experiences.
-   Support tailored implementations for on-premises or federally regulated environments.
-   Configure the solution to align with organizational controls, compliance requirements, and integration constraints.

## Supported use cases for the ServiceNow CPQ

Use the ServiceNow Quote Experience when you need a scalable, configurable quote solution that:

-   Supports both simple and complex sales processes
-   Integrates with your existing systems
-   Provides consistent governance across the quote lifecycle

**Related topics**  


[Configuring ServiceNow Quote Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/sales-crm-tm-quoting-configure.md)