Order operations reference

---
title: Order operations reference
description: Reference for order operations applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/reference-order-operations.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Sales Customer Relationship Management]
---

# Order operations reference

Reference for order operations applications.

[Components installed with Order Operations Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-order-ops-install-comp.md)

Several types of components are installed with the Order Operations Case Management application, including tables, roles, and service definitions.

-   **[Lead-to-Cash Process Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-cash-process-management-reference.md)**  
Reference topics provide additional information about Lead-to-Cash Process Management.
-   **[Return Merchandise Authorization Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization-case-management-reference.md)**  
Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization \(RMA\) Case Management.

**Parent Topic:**[Sales Customer Relationship Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-reference.md)