Return Merchandise Authorization case line table fields

reference australia Updated Sep 10, 2026 1 min read return-merchandise-authorization-case-line-table-fields.md

Information about Return Merchandise Authorization (RMA) case line table fields.

Field	Type	Description
Original quantity [original_quantity]	integer	Original quantity of the purchased item.
Defective quantity [defective_quantity]	integer	Quantity of defective items.
Approved quantity [approved_quantity]	integer	Quantity of items approved for RMA.
Customer expected resolution [customer_expected_resolution]	integer	Customer's preferred resolution. Options are:- Repair Replacement Refund
Proposed resolution [proposed_resolution]	integer	Proposed resolution by the seller. Options are:- Return Replacement Refund Reject .
Repair type [repair_type]	integer	Location of repair. Options are:- Onsite Off-site

**Parent Topic:**[Return Merchandise Authorization Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization-case-management-reference.md)

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---
title: Return Merchandise Authorization case line table fields
description: Information about Return Merchandise Authorization \(RMA\) case line table fields.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/return-merchandise-authorization-case-line-table-fields.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Return Merchandise Authorization Case Management, Order operations, Reference, Sales Customer Relationship Management]
---

# Return Merchandise Authorization case line table fields

Information about Return Merchandise Authorization \(RMA\) case line table fields.

<table id="table_mpx_fnx_rfc"><thead><tr><th>

Field

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Original quantity

 \[original\_quantity\]

</td><td>

integer

</td><td>

Original quantity of the purchased item.

</td></tr><tr><td>

Defective quantity

 \[defective\_quantity\]

</td><td>

integer

</td><td>

Quantity of defective items.

</td></tr><tr><td>

Approved quantity

 \[approved\_quantity\]

</td><td>

integer

</td><td>

Quantity of items approved for RMA.

</td></tr><tr><td>

Customer expected resolution

 \[customer\_expected\_resolution\]

</td><td>

integer

</td><td>

Customer's preferred resolution. Options are:-   Repair
-   Replacement
-   Refund

</td></tr><tr><td>

Proposed resolution

 \[proposed\_resolution\]

</td><td>

integer

</td><td>

Proposed resolution by the seller. Options are:-   Return
-   Replacement
-   Refund
-   Reject

.

</td></tr><tr><td>

Repair type

 \[repair\_type\]

</td><td>

integer

</td><td>

Location of repair. Options are:-   Onsite
-   Off-site

</td></tr></tbody>
</table>**Parent Topic:**[Return Merchandise Authorization Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization-case-management-reference.md)