Return Merchandise Authorization roles

reference australia Updated Sep 10, 2026 1 min read return-merchandise-authorization-roles.md

Information about Return Merchandise Authorization (RMA) roles.

Roles	Description	Contains roles
sn_csm_rma_case.csm_rma_case_creator	This role provides granular access to create RMA cases and RMA case Lines.	sn_csm_rma_case.writer
sn_csm_rma_case.csm_rma_case_viewer	This role provides granular access to read RMA cases and RMA case Lines.	None
sn_csm_rma_case.csm_rma_case_writer	This role provides granular access to edit or update RMA cases and RMA case Lines.	sn_csm_rma_case.viewer

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---
title: Return Merchandise Authorization roles
description: Information about Return Merchandise Authorization \(RMA\) roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/return-merchandise-authorization-roles.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Activate the Return Merchandise Authorization, Order operations apps, Configure, Sales Customer Relationship Management]
---

# Return Merchandise Authorization roles

Information about Return Merchandise Authorization \(RMA\) roles.

|Roles|Description|Contains roles|
|-----|-----------|--------------|
|sn\_csm\_rma\_case.csm\_rma\_case\_creator|This role provides granular access to create RMA cases and RMA case Lines.|sn\_csm\_rma\_case.writer|
|sn\_csm\_rma\_case.csm\_rma\_case\_viewer|This role provides granular access to read RMA cases and RMA case Lines.|None|
|sn\_csm\_rma\_case.csm\_rma\_case\_writer|This role provides granular access to edit or update RMA cases and RMA case Lines.|sn\_csm\_rma\_case.viewer|