Update a fallout record

task australia Updated Sep 10, 2026 1 min read review-update-selected-order-fallout-records.md

Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.

Before you begin

Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent

About this task

If you have a fallout agent role, you can change the state of the fallout records, create work notes in them, or assign them to other users.

Procedure

Navigate to  Workspaces > CRM Workspace .
Select the List icon [Omitted image "list-outline-24.svg"] Alt text:.
Navigate to Fallouts > All.

To view only those fallout records that are assigned to you, select My Fallouts.
Select the fallout record you want to update.
On the Fallout form, update the required fields.

For information about field descriptions, see the Fallout workspace fields section in Fallout form fields.
Select Save.

Parent Topic:Managing order fallout

Related topics

Configuring Order Management

Order management

53 lines · 2.3 KB Wrap lines

---
title: Update a fallout record
description: Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/review-update-selected-order-fallout-records.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing order fallout, Order Management, Use, Sales Customer Relationship Management]
---

# Update a fallout record

## Before you begin

Role required: sn\_fallout\_mgmt.fallout\_manager, sn\_fallout\_mgmt.fallout\_agent

## About this task

If you have a fallout agent role, you can change the state of the fallout records, create work notes in them, or assign them to other users.

## Procedure

1. Navigate to **Workspaces** &gt; **CRM Workspace** .

2. Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3. Navigate to **Fallouts** &gt; **All**.

To view only those fallout records that are assigned to you, select **My Fallouts**.

4. Select the fallout record you want to update.

5. On the Fallout form, update the required fields.

For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/fields-create-fallout-form.md).

6. Select **Save**.

**Parent Topic:**[Managing order fallout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/fallout-management-overview.md)

**Related topics**

[Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-configuring.md)

[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-order-management.md)