Return Merchandise Authorization case table fields

---
title: Return Merchandise Authorization case table fields
description: Information about Return Merchandise Authorization \(RMA\) case table fields.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/rma-case-table-fields.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Return Merchandise Authorization Case Management, Order operations, Reference, Sales Customer Relationship Management]
---

# Return Merchandise Authorization case table fields

Information about Return Merchandise Authorization \(RMA\) case table fields.

<table id="table_mpx_fnx_rfc"><thead><tr><th>

Field

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Request reason code

</td><td>

integer

</td><td>

Reason for RMA request. -   Other
-   Defective
-   Wrong quantity
-   Damaged
-   Outdated
-   Not satisfied
-   Wrong item
-   Not as described

</td></tr></tbody>
</table>**Parent Topic:**[Return Merchandise Authorization Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization-case-management-reference.md)