Sales CRM Mobile Application

---
title: Sales CRM Mobile Application
description: Sales CRM Mobile is a mobile application that lets sales representatives and managers view and manage the Sales CRM application on their mobile phones from anywhere.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/sales-crm-mobile-application.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Sales Customer Relationship Management]
---

# Sales CRM Mobile Application

Sales CRM Mobile is a mobile application that lets sales representatives and managers view and manage the Sales CRM application on their mobile phones from anywhere.

Sales CRM Mobile is available to users with the **sales\_mobile\_user** role. When you download the Now Agent mobile app and log in, you can see the Sales CRM Mobile interface. The Sales CRM Mobile plugin must be installed to use Sales CRM Mobile.

Users can perform the following actions on the Sales CRM Mobile application.

-   [View your day on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/view-your-day-sales-crm-mobile.md)

    View your meetings, tasks, and priority opportunities for the day, and access Quick Access shortcuts.

-   [Manage sales records on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/manage-accounts-consumers-contacts-sales-crm-mobile.md)

    View Account, Consumer, and Contact records from Sales hub.

-   [Manage sales records on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/manage-accounts-consumers-contacts-sales-crm-mobile.md)

    View, create, and manage your opportunities from Sales hub.

-   [Use ServiceNow Otto on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/servicenow-otto-sales-crm-mobile.md)

    Get AI-powered assistance from ServiceNow Otto AI interface.


-   **[View your day on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/view-your-day-sales-crm-mobile.md)**  
View your meetings, tasks, and priority opportunities for the day on the My Day tab of Sales CRM Mobile.
-   **[Manage sales records on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/manage-accounts-consumers-contacts-sales-crm-mobile.md)**  
View and manage your accounts, leads, opportunities, and contact details from Sales hub on Sales CRM Mobile application.
-   **[Use ServiceNow Otto on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/servicenow-otto-sales-crm-mobile.md)**  
Use ServiceNow Otto AI interface on Sales CRM Mobile to chat, view AI generated summary, and manage your sales records.
-   **[Enable offline mode on Sales CRM Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/enable-offline-mode-sales-crm-mobile.md)**  
Enable offline mode on Sales CRM Mobile to access your sales records when you don't have an internet connection.

**Parent Topic:**[Using Sales Customer Relationship Management applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-using.md)

**Related topics**  


[Mobile experience for Sales CRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/mobile-experience-sales-crm.md)

[Configure Sales CRM Mobile Application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-sales-crm-mobile.md)