Self-service order management using Business Portal

---
title: Self-service order management using Business Portal
description: The Business Portal uses the product catalog to enable B2B customers to browse and configure products. Customers can build orders and submit them for fulfillment, and also view order history.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/self-service-order-management.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Business Portal, Use, Sales Customer Relationship Management]
---

# Self-service order management using Business Portal

The Business Portal uses the product catalog to enable B2B customers to browse and configure products. Customers can build orders and submit them for fulfillment, and also view order history.

-   **[Create orders from the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-create-an-order-using-customer-portal.md)**  
Browse products in a product catalog and create orders in Order Management.
-   **[View an order on the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-view-order-using-customer-portal.md)**  
Customers can view their orders using the Business Portal.

**Parent Topic:**[Using Business Portal for self-service workflows in Sales CRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-business-portal.md)