Set a channel-specific release date for a product offering

task australia Updated Sep 10, 2026 1 min read set-channel-release-date.md

Add a channel override to a product offering so it becomes available on a specific sales channel on the date you choose.

Before you begin

Role required: sn_prd_pm.product_catalog_admin

Procedure

Navigate to Workspaces > CRM Workspace.
Select the List icon [Omitted image "list-outline-24.svg"] Alt text:.
Navigate to Offerings > Product Offerings.
Select a product offering that you want to make available on a specific channel.

The product offering must be in the Draft state.
From the More drop-down menu, select the Product Offering Channel Overrides option.
Select New.

On the Channel override form, fill in the fields.

Field	Description
Product offering	Product offering to which the channel-specific availability applies. The value is populated from the product offering where you create the override.
Channel	Distribution channel where you want the product offering to become available on different dates.
Start date	Date when the product offering becomes available in the selected channel. Until this date, the offering is hidden from the channel in catalog search and AI Search.
End date	Date when the product offering stops being available in the selected channel. If no end date is specified, the channel override continues to apply.

Note: While the offering is in Draft, you can set both a start date and an end date. After the offering is published, you can only change the end date, and only to a future date.

Select Save.

Result

The product offering stays hidden from the selected channel in catalog search and AI Search until the release date arrives.

Parent Topic:Releasing product offerings by distribution channel

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---
title: Set a channel-specific release date for a product offering
description: Add a channel override to a product offering so it becomes available on a specific sales channel on the date you choose.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/set-channel-release-date.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Channel-specific availability, Specifications and product offerings, Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management]
---

# Set a channel-specific release date for a product offering

Add a channel override to a product offering so it becomes available on a specific sales channel on the date you choose.

## Before you begin

Role required: sn\_prd\_pm.product\_catalog\_admin

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace**.

2.  Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3.  Navigate to **Offerings** &gt; **Product Offerings**.

4.  Select a product offering that you want to make available on a specific channel.

    The product offering must be in the Draft state.

5.  From the **More** drop-down menu, select the **Product Offering Channel Overrides** option.

6.  Select **New**.

7.  On the Channel override form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Product offering|Product offering to which the channel-specific availability applies. The value is populated from the product offering where you create the override.|
    |Channel|Distribution channel where you want the product offering to become available on different dates.|
    |Start date|Date when the product offering becomes available in the selected channel. Until this date, the offering is hidden from the channel in catalog search and AI Search.|
    |End date|Date when the product offering stops being available in the selected channel. If no end date is specified, the channel override continues to apply.|

    **Note:** While the offering is in Draft, you can set both a start date and an end date. After the offering is published, you can only change the end date, and only to a future date.

8.  Select **Save**.


## Result

The product offering stays hidden from the selected channel in catalog search and AI Search until the release date arrives.

**Parent Topic:**[Releasing product offerings by distribution channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/channel-specific-availability.md)

**Related topics**  


[Validating product offerings before publishing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/extended-product-lifecycle-states.md)