Set up an external connection in ServiceNow CPQ

task australia Updated Sep 10, 2026 1 min read set-up-external-connection-logik.md

Raw file servicenow.com

Set up an external connection in ServiceNow CPQ by copying the client ID and client secret of the CPQ.ai Auth record.

Before you begin

Role required: admin

Procedure

In ServiceNow Sales CRM, navigate to https://<service_instance_url>/oauth_entity.do?sys_id=99a63a9e2baeea1001bff246f291bf57.

We will use the integration we created to set up an external connection in ServiceNow CPQ.
Copy the client ID and the client secret.
In ServiceNow CPQ, navigate to Utilities > External Connections.
Select New.
Set the name to pricing.
Under Integration Type, select External.
For Authentication Type, select OAuth - Client Credentials Flow.
Enter the client ID and client secret that you copied in step 2.

The token URL is <Your ServiceNow Instance URL>/oauth_token.do.
Set the remaining details as follows:
- Scope: useraccount
- HTTP method: POST
- Host: https://<your ServiceNow Instance URL> with no backslash at the end of URL
- Path: “/{{pricingPath}}”step
- Body: “{{pricingRequest}}”
- Response Type: application/json
- Timeout (milliseconds): 5000 
Make sure that the content type is application/json.
Select Save.
Navigate to Utilities > Settings and set the pricing connection to the newly created connection.

Pricing setup after external connection is defined.

What to do next

Enable the ServiceNow CPQ Configurator

65 lines · 2.2 KB Wrap lines

---
title: Set up an external connection in ServiceNow CPQ
description: Set up an external connection in ServiceNow CPQ by copying the client ID and client secret of the CPQ.ai Auth record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/set-up-external-connection-logik.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Without guided setup, Setting up ServiceNow CPQ, Configure, price, quote apps, Configure, Sales Customer Relationship Management]
---

# Set up an external connection in ServiceNow CPQ

Set up an external connection in ServiceNow CPQ by copying the client ID and client secret of the CPQ.ai Auth record.

## Before you begin

Role required: admin

## Procedure

1.  In ServiceNow Sales CRM, navigate to `https://<service_instance_url>/oauth_entity.do?sys_id=99a63a9e2baeea1001bff246f291bf57`.

    We will use the integration we created to set up an external connection in ServiceNow CPQ.

2.  Copy the client ID and the client secret.

3.  In ServiceNow CPQ, navigate to **Utilities** &gt; **External Connections**.

4.  Select **New**.

5.  Set the name to `pricing`.

6.  Under **Integration Type**, select **External**.

7.  For **Authentication Type**, select **OAuth - Client Credentials Flow**.

8.  Enter the client ID and client secret that you copied in step 2.

    The token URL is `<Your ServiceNow Instance URL>/oauth_token.do`.

9.  Set the remaining details as follows:

    -   Scope: useraccount
    -   HTTP method: POST
    -   Host: https://&lt;your ServiceNow Instance URL&gt; with no backslash at the end of URL
    -   Path: `“/{{pricingPath}}”step`
    -   Body: `“{{pricingRequest}}”`
    -   Response Type: application/json
    -   Timeout \(milliseconds\): 5000 
10. Make sure that the content type is `application/json`.

11. Select **Save**.

12. Navigate to **Utilities** &gt; **Settings** and set the pricing connection to the newly created connection.

    Pricing setup after external connection is defined.


## What to do next

[Enable the ServiceNow CPQ Configurator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/enable-advanced-configurator.md)