Create a product offering catalog

---
title: Create a product offering catalog
description: Create a product catalog that lists the product offerings available to your customers. Catalogs are top-level entities in the catalog hierarchy. Catalogs have categories and categories can have sub-categories or product offers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/som-create-product-catalog.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management]
---

# Create a product offering catalog

Create a product catalog that lists the product offerings available to your customers. Catalogs are top-level entities in the catalog hierarchy. Catalogs have categories and categories can have sub-categories or product offers.

## Before you begin

Role required: sn\_prd\_pm.product\_catalog\_manager

## Procedure

1.  In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.

2.  Navigate to **Offerings** > **Product Offering Catalogs**.

3.  Select **New**.

    In the form, fill in the fields.

<table id="table_ltt_nkn_11c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System-generated number that identifies the product catalog.

</td></tr><tr><td>

Name

</td><td>

Name of the catalog.

</td></tr><tr><td>

Thumbnail image

</td><td>

Thumbnail image of your catalog. Select **Attach Image** to upload your image.

</td></tr><tr><td>

Image

</td><td>

Image of your catalog. Select **Attach image** to upl0ad your image.

</td></tr><tr><td>

Default

</td><td>

Option that indicates this catalog is the default catalog displayed to your agents. Agents can switch from one default catalog to another.

</td></tr><tr><td>

Description

</td><td>

A brief description of your product catalog, for example, .

</td></tr><tr><td>

State

</td><td>

State of the catalog. The supported life cycle states are Draft, Published, Retired, and Archived.

</td></tr><tr><td>

Start date

</td><td>

Date and time that the catalog is available for Sales Customer Relationship Management applications. Select the Calendar icon to choose the start date and time, then select **OK**.

</td></tr><tr><td>

End date

</td><td>

Date and time that the catalog is no longer available for use in Sales Customer Relationship Management. Select the Calendar icon to choose the end date and time, then select **OK**.

</td></tr><tr><td>

Code

</td><td>

System-generated product code for the catalog. The system automatically generates a code based on the catalog **Name** entered, but you can change the value to any desired alphanumeric string.

</td></tr><tr><td>

Order

</td><td>

Number that sets where this catalog appears relative to other catalogs. Catalogs display in ascending order by this number, then alphabetically. Leave this field empty to sort the catalog alphabetically with other unordered catalogs.

</td></tr></tbody>
</table>4.  Select **Save**.

    The product offering catalog is in the Draft state.

5.  Select **Publish**.

    The catalog state changes to Published. The Categories tab opens for creating a product offering category.


## What to do next

Create product offering categories.

**Related topics**  


[Using product catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-product-catalog.md)

[Product Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/product-catalog-managment.md)