Reject orders in Order Management

---
title: Reject orders in Order Management
description: Reject a customer or service order in scenarios where the customer request is invalid, the product or service is no longer available, or the pricing or terms are incorrect.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/som-on-reject-order.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Approving orders, Order Management, Use, Sales Customer Relationship Management]
---

# Reject orders in Order Management

Reject a customer or service order in scenarios where the customer request is invalid, the product or service is no longer available, or the pricing or terms are incorrect.

## Before you begin

Role required: sn\_ind\_tmt\_orm.order\_fulfilment\_manager, sn\_ind\_tmt\_orm.order\_approver

## Procedure

1.  Navigate to  **Workspaces** > **CRM Workspace.** .

2.  Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3.  Navigate to **Customer Orders** > **All**.

4.  Select the order that you want to reject.

    Only the orders in the New state can be rejected.

5.  Select **Reject**.


## Result

The order is rejected and its state changes to Rejected. Rejected orders can be made available to the order agents to address issues after changing the state of the order and order line items to the Draft state.

**Related topics**  


[Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-configuring.md)

[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-order-management.md)