Add product visuals

---
title: Add product visuals
description: Add visuals to your product offering in Sales Customer Relationship Management to show what the product looks like in the product catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/som-product-config-add-visuals.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Create product offerings, Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management]
---

# Add product visuals

Add visuals to your product offering in Sales Customer Relationship Management to show what the product looks like in the product catalog.

## Before you begin

Role required: sn\_prd\_pm.product\_catalog\_admin and sn\_prd\_pm.product\_catalog\_manager

## Procedure

1.  In the CRM Workspace, select the **List** view.

2.  Navigate to **Offerings** > **Product Offerings** and select the product offering that you're working with.

3.  Select the **Product Visuals** tab.

4.  Select **New**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Name for the visual.|
    |Product offering|Name of the product.|
    |Active|Option indicating that a thumbnail image is used to depict the product.|
    |Thumbnail image|Thumbnail visual of your product offering. Select **Attach Image** to upload the thumbnail image.|
    |Primary|Option indicating that the thumbnail visual is the primary visual.|
    |Image|Visual of your product offering. Select **Attach Image** to upload the image.|

6.  Select **Save**.

    **Note:** You must turn on the display of product visuals in product catalogs. For more information, see [Activate the display of product catalog visuals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-activate-catalog-visuals.md).


## What to do next

-   [Create product characteristics and characteristic options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-add-characteristics.md)
-   [Add product catalog categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-offering-categories.md)
-   [Create product offering relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-offering-relationships.md)
-   [Add related contracts to product offerings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-related-contracts.md)
-   [Add a unit of measure to a product offering](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-add-unit-of-measure.md)
-   [Create a product offering version](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-create-new-version.md)
-   [Create product offering relationship groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-product-config-relationship-groups.md)

**Related topics**  


[Using product catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-product-catalog.md)

[Product Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/product-catalog-managment.md)