Sales Customer Relationship Management reference

---
title: Sales Customer Relationship Management reference
description: Reference topics provide additional information about the Sales Customer Relationship Management applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/som-reference.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Sales Customer Relationship Management]
---

# Sales Customer Relationship Management reference

Reference topics provide additional information about the Sales Customer Relationship Management applications.

-   **[Sales Customer Relationship Management REST APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-rest-apis.md)**  
Sales Customer Relationship Management \(Sales CRM\) APIs provide endpoints to create and manage Sales CRM entities such as pricing, leads, quotes, and orders from external systems.
-   **[Sales automation reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-lead-opportunity-mgt.md)**  
Reference for sales automation applications.
-   **[Configure, price, quote reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-cpq.md)**  
Reference for configure, price, and quote applications.
-   **[Order Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-reference.md)**  
Reference topics provide additional information about Order Management.
-   **[Order operations reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-order-operations.md)**  
Reference for order operations applications.
-   **[Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-relationship-management-reference.md)**  
Reference topics provide additional information about Partner Relationship Management.
-   **[Lead-to-cash foundation reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-lead-cash-foundation.md)**  
Reference for lead-to-cash foundation applications.
-   **[Business Portal reference for Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-business-portal-reference.md)**  
Reference topics provide additional information about the components such as roles and tables that are installed with various Business Portal plugins.
-   **[Sales Customer Relationship Management glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-glossary.md)**  
Learn about terms and concepts that are unique to Sales Customer Relationship Management.

**Parent Topic:**[Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-overview.md)