Update a cache in Product Catalog Management

task australia Updated Sep 10, 2026 1 min read som-update-cache-catalog-mgmt.md
Raw file servicenow.com

Regenerate the cache associated with product offerings or product offering catalogs after changing the Unit of Measure in a product offering or category-related hierarchies in a product offering catalog.

Before you begin

Role required: sn_prd_pm.product-catalog_admin, sn_prd_pm.product-catalog_manager, or admin

Procedure

  1. Navigate to the record that you updated.

Feature change

Navigate to

Unit of Measure (UOM) for a product offering

  1. Navigate to All > Product Catalog Management > Product Offering.
  2. Select the product offering record that you just updated.

**Product offering catalog changes- Catalog to category

  • Category to sub-category **
  1. Navigate to All > Product Catalog Management > Product Offering Catalogs.
  2. Select the product offering catalog record that you just updated.
2. Right-click the **Additional actions** menu in the record header and select **Regenerate Product Offering Cache**.
The system immediately updates the associated cache for the product offering or product offering catalog. You can then view the changes that you made to the **Unit of Measure** in a product offering or the product offering catalog.

Related topics

Using product catalogs

Product Catalog Management

Search documentation
Search document titles and file paths on the australia branch