View order case details

---
title: View order case details
description: View the list of order cases and their state from the Business Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/view-order-case.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Order case self-service, Business Portal, Use, Sales Customer Relationship Management]
---

# View order case details

View the list of order cases and their state from the Business Portal.

## Before you begin

Role required: sn\_customerservice.customer

## Procedure

1.  Log in to the Business Portal.

2.  Select **Requests** > **View submitted requests** > **View cases & tasks**.

3.  Select **My Order Cases** from the Categories menu to view order cases.

4.  Select a case to view its state and other details.

<table id="table_ykt_f1s_1fc"><thead><tr><th>

State

</th><th>

Description

</th></tr></thead><tbody><tr><td>

New

</td><td>

A new order case that is submitted.

</td></tr><tr><td>

Draft

</td><td>

The order case that has not yet been submitted.

 Order case lines in the Draft state can still be modified.

</td></tr><tr><td>

Work in Progress

</td><td>

The order case is being handled by the sales agent.

</td></tr></tbody>
</table>
**Parent Topic:**[Order case management using Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-case-self-service.md)

**Related topics**  


[Configuring the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-management-configure-business-portal.md)

[Customer self-service for Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-self-service-business-portal.md)