View RMA cases on the Business portal

---
title: View RMA cases on the Business portal
description: Enable customers to view and respond to RMA cases directly on the Business Portal, without having to contact support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/view-rma-cases-on-the-business-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Return Merchandise Authorization case self service, RMA AI agentic workflow, Order operations apps, Configure, Sales Customer Relationship Management]
---

# View RMA cases on the Business portal

Enable customers to view and respond to RMA cases directly on the Business Portal, without having to contact support.

## Before you begin

Role required: customer, sn\_csm\_rma\_case.csm\_rma\_case\_viewer

## Procedure

1.  Navigate to the Business portal.

2.  From the **Requests** menu in the header, select **View submitted requests** > **View cases and tasks**.

3.  From the **Categories** list, select **My RMA cases** to view all the cases assigned to you.

4.  Open a case to view the short description, status, and other details associated with the case.

    |Field|Description|
    |-----|-----------|
    |Status|Status of the RMA case.|
    |Created|Date on which the RMA case was created.|
    |Last updated|Date on which the case details were last updated.|

5.  Select the RMA case lines related list tab to view the activity details, status, parent case, proposed resolution and more information associated to the case line item.


**Related topics**  


[RMA AI agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorize-agentic-workflow.md)

[Return Merchandise Authorization case self service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/rma-case-self-service.md)