Block search results and Genius Results using a result improvement rule

task australia Updated Sep 10, 2026 1 min read block-results-ais.md

Configure a result improvement rule to prevent specific documents from appearing as Genius Results or search results.

Before you begin

Create your result improvement rule first to define your trigger conditions. For steps to create a result improvement rule, see Create a result improvement rule.

Role required: ais_admin

About this task

Block actions hide selected search results from the result set. When a result improvement rule with a block action activates, its effect depends on the result improvement rule's Apply only to Genius Results option setting:

If this option is selected, the block action prevents selected documents from appearing as Genius Result answers. Selected documents can still appear as search results.
If this option is cleared, the block action prevents the selected documents from appearing as Genius Result answers or search results.

Procedure

In the Actions related list, select Block Documents.
In the Select Documents To Block dialog box, search for results that you want to block.
To add a search result to the selected results pane, select the plus sign next to it.
After selecting all the results that you want to block, select Add Documents and Close.
Edit the Order values for the result improvement rule's block actions.

What to do next

To make new or updated result improvement rule settings take effect, publish the search profile that you edited. For details on publishing a search profile, see Publish an AI Search search profile.

Parent Topic:Result improvement rules

51 lines · 2.7 KB Wrap lines

---
title: Block search results and Genius Results using a result improvement rule
description: Configure a result improvement rule to prevent specific documents from appearing as Genius Results or search results.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ai-search/block-results-ais.html
release: australia
product: AI Search
classification: ai-search
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Result improvement rules, Search profiles, Configure, AI Search, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Block search results and Genius Results using a result improvement rule

Configure a result improvement rule to prevent specific documents from appearing as Genius Results or search results.

## Before you begin

Create your result improvement rule first to define your trigger conditions. For steps to create a result improvement rule, see [Create a result improvement rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/create-result-improve-rule-ais.md).

Role required: ais\_admin

## About this task

- If this option is selected, the block action prevents selected documents from appearing as Genius Result answers. Selected documents can still appear as search results.
- If this option is cleared, the block action prevents the selected documents from appearing as Genius Result answers or search results.

## Procedure

1. In the Actions related list, select **Block Documents**.

2. In the Select Documents To Block dialog box, search for results that you want to block.

3. To add a search result to the selected results pane, select the plus sign next to it.

4. After selecting all the results that you want to block, select **Add Documents and Close**.

5. Edit the **Order** values for the result improvement rule's block actions.

## What to do next

To make new or updated result improvement rule settings take effect, publish the search profile that you edited. For details on publishing a search profile, see [Publish an AI Search search profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/publish-search-profile-ais.md).

**Parent Topic:**[Result improvement rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/result-improvement-rules-ais.md)