Dynamic Translation for Knowledge base articles Genius Results

---
title: Dynamic Translation for Knowledge base articles Genius Results
description: Dynamic Translation improves the international search experience for knowledge article content. When Dynamic Translation is activated, AI Search can generate Knowledge base articles Genius Result answers from non-English knowledge articles. Dynamic Translation also enables AI Search to translate Knowledge base articles Genius Result answers into the search user's language.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ai-search/dynamic-translation-na-gr.html
release: australia
product: AI Search
classification: ai-search
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI]
breadcrumb: [Knowledge base articles Genius Results, Configuring ServiceNow Otto for AI Search, ServiceNow Otto for AI Search, ServiceNow Store applications and integrations, AI Search, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Dynamic Translation for Knowledge base articles Genius Results

Dynamic Translation improves the international search experience for knowledge article content. When Dynamic Translation is activated, AI Search can generate Knowledge base articles Genius Result answers from non-English knowledge articles. Dynamic Translation also enables AI Search to translate Knowledge base articles Genius Result answers into the search user's language.

When computing Knowledge base articles Genius Result answers, the Now LLM Service only accepts English-language knowledge article content and only generates answers in English.

Dynamic Translation expands the range of languages supported by Knowledge base articles Genius Results by adding the following features:

<table id="table_zpz_prq_4bc"><thead><tr><th>

Feature

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Content translation

</td><td>

The Now LLM Service automatically translates knowledge article content from non-English languages into English before using that content to generate Knowledge base articles Genius Result answers.**Note:** Translation is based on the language specified for the knowledge article record. If the record has no language specified, the Now LLM Service analyzes the record's content to determine its language.

</td></tr><tr><td>

Answer translation

</td><td>

When you search in a non-English language, the Now LLM Service automatically translates answers generated by Knowledge base articles Genius Results from English into your search language.

</td></tr></tbody>
</table>To read more about the capabilities of Dynamic Translation and learn how to activate it, see [Dynamic Translation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/dynamic-translation/dynamic-translation-overview.md).

## Languages supported

Dynamic Translation works with all languages supported by the ServiceNow AI Platform®.

## Interaction with Knowledge base articles Genius Result cache

The query-time caches for Knowledge base articles Genius Results only support English-language searches, articles, and answers. When searching in a non-English language or matching a non-English knowledge article, Knowledge base articles Genius Result behavior depends on the cache mode:

|Cache mode|Description|
|----------|-----------|
|**on** or **online**|AI Search bypasses the caches and queries the Now LLM Service to generate an answer for the Knowledge base articles Genius Result.|
|**offline**|AI Search bypasses the caches and returns no answer for the Knowledge base articles Genius Result.|

For more details on the query-time caches for Knowledge base articles Genius Results, see [Caching for Knowledge base articles Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/caching-now-assist-q-a-gr.md).

**Parent Topic:**[Knowledge base articles Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/now-assist-qna-genius-results.md)